Open To Work
Jacinda Meriweather
Silver Sevens Hotel & Casino
Las Vegas,NV
Work Preference
Desired Job Title
BartenderCustomer Service RepresentativeWork Type
Full TimeLocation Preference
On-SiteRemoteLocation:
Las Vegas, NV, USOpen to relocation:
NoImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsWork from home optionPaid time offPaid sick leave4-day work weekSummary
Dynamic front desk receptionist known for strong attention to detail and time management. Experienced in coordinating reservations and maintaining a welcoming atmosphere, ready to contribute to a seamless guest experience.
12
years of professional experience
Work History
Front Desk Receptionist
1 Year 8 Months- Greeted and assisted guests, ensuring exceptional customer service experience.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Processed check-ins and check-outs using hotel management software, enhancing operational flow.
- Coordinated reservations and room assignments, optimizing occupancy rates.
- Resolved guest inquiries and complaints promptly, fostering positive relationships.
- Maintained lobby area cleanliness and organization, contributing to welcoming atmosphere.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collaborated with housekeeping and maintenance teams to address guest needs swiftly.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Front Desk Receptionist
1 Year 9 Months- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
Hostel Receptionist
1 Year 11 Months- Provided exceptional customer service, addressing guest inquiries and resolving issues efficiently.
- Monitored inventory levels of supplies, facilitating timely replenishment to support daily operations.
- Managed guest seating arrangements to optimize flow and enhance dining experience.
- Coordinated with kitchen staff to ensure timely food delivery and service consistency.
- Resolved guest inquiries and concerns promptly, maintaining high satisfaction levels.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Bartender
4 Years 6 Months- Crafted diverse cocktails and beverages, ensuring high-quality standards and customer satisfaction.
- Managed bar inventory, minimizing waste through effective stock control and ordering processes.
- Trained new bartenders on techniques, customer service protocols, and safety regulations.
- Collaborated with kitchen staff to coordinate drink orders during peak hours for seamless service.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Resolved customer complaints efficiently, enhancing overall guest experience at the venue.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained cleanliness and organization of bar area to ensure operational efficiency.
Education
Associate of Science - Massage Therapy
- [Number] GPA 4.5
Skills
Customer service
Attention to detail
Time management
Listening skills
Cash handling
Telephone etiquette
Problem-solving skills
Team collaboration
Administrative skills
Scheduling appointments
Office organization
Hospitality services
Multi-line telephone systems
Verbal and written communication
Data entry
Timeline
Front Desk Receptionist
Silver Sevens Hotel & Casino
10.2024 - Current
Front Desk Receptionist
Gold Coast Casino
08.2021 - 05.2023
Hostel Receptionist
Eastside Cannery Casino Hotel
03.2018 - 02.2020
Bartender
Dotty's Casino
02.2014 - 08.2018
Concorde Career College
Associate of Science from Massage Therapy