Jacinda Sandoval

• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Helped members resolve account problems and navigate internal systems to handle routine needs.

Answered calls daily. Took applications for loans and new accounts over the phone

Helped members online with there online banking app information

• Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
• Participated in team meetings to discuss challenges faced by members and brainstorm solutions.

• Assisted customers with locating desired items within store locations.
• Provided training and support for new staff members in regards to merchandising operations.
• Helped customers locate desired items and assisted with carrying heavy loads.
• Scanned shelves and product cases for expired stock to discard outdated items.
• Maintained a clean and organized work environment at all times.
• Organized displays according to company standards and specifications.
• Arranged items in favorable positions and areas of store to attract customers and optimize sales.