Jacinta Mason
8421 Mettetal St,Michigan
Summary
Dynamic Digital Team Lead at Meijer with a proven track record in enhancing customer satisfaction and streamlining operations. Skilled in coaching and mentoring, I improved stock accuracy and team performance metrics. Adept at conflict resolution and workplace safety, I fostered a culture of accountability and efficiency within my team.
Overview
2019
2019
years of professional experience
Work History
Digital Team Lead
Meijer
- Led team in executing daily operational tasks, ensuring efficiency and accuracy in service delivery.
- Trained new staff on company policies, safety protocols, and effective customer service techniques.
- Streamlined inventory management processes, reducing discrepancies and improving stock accuracy.
- Coordinated scheduling for team members to optimize labor resources and meet operational demands.
- Monitored team performance metrics to identify areas for improvement and drive accountability.
- Developed strategies to enhance customer satisfaction through feedback analysis and service adjustments.
Cleaner
ABM Janitorial Services
02.2014 - 05.2018
- Performed daily cleaning tasks to maintain cleanliness and hygiene standards in assigned areas.
- Utilized floor scrubbers and vacuum equipment to ensure thorough surface cleaning.
- Conducted routine inspections to identify maintenance needs and report issues promptly.
- Assisted in training new staff on effective cleaning techniques and safety protocols.
- Implemented efficient cleaning schedules to optimize time management and workflow consistency.
Education
High School Diploma -
Kettering
Detroit, MI06-1989
Law Enforcement
Golightly Vocational Tech Center
Detroit, MI06-1989
Skills
Attention to detail
Conflict resolution
Customer focus
Coaching and mentoring
Performance improvement
Workplace safety
Timeline
Cleaner
ABM Janitorial Services
02.2014 - 05.2018
Digital Team Lead
Meijer
High School Diploma -
Kettering
Law Enforcement
Golightly Vocational Tech Center