Jacinta Williams
Riverview
Summary
Dynamic hostess with a proven track record in enhancing guest experiences. Skilled in interactive communication and complaint resolution, adept at managing multiple tasks in fast-paced environments while maintaining a welcoming atmosphere.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hostess
JW Marriott
Tampa, FL
04.2025 - Current
- Greeted and seated guests efficiently, enhancing their dining experience.
- Provided menu information and answered guest inquiries to facilitate informed choices.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Handled guest feedback promptly to resolve issues and improve satisfaction levels.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Hostess and Server
Beef 'O' Brady's
Riverview, FL
08.2022 - 04.2025
- Greeted and seated customers, ensuring prompt service and positive first impressions.
- Monitored dining area for cleanliness and organization, maintaining a welcoming atmosphere for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Collaborated with kitchen staff to ensure accurate food orders and special requests.
- Developed relationships with regular patrons to foster loyalty and repeat business.
Food Runner
TopGolf
Tampa, FL
04.2022 - 09.2022
- Delivered food and beverages promptly to guests, ensuring satisfaction and adherence to service standards.
- Fostered teamwork among staff by promoting effective communication during peak service periods.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Education
High School Diploma -
Riverview High School
Riverview, FL05-2024
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Detail-oriented
- Interactive communication skills
- Guest complaint resolution
- Efficient collaboration
Certification
- ServSafe
- Entrepreneurship and Small Business (ESB)
Timeline
Hostess
JW Marriott
04.2025 - Current
Hostess and Server
Beef 'O' Brady's
08.2022 - 04.2025
Food Runner
TopGolf
04.2022 - 09.2022
High School Diploma -
Riverview High School