Jacinto Navarro
Garland,TX
Summary
Hospitality professional managing guest check-ins, special requests, and service recovery at the front desk. Strengthens the guest experience by offering local recommendations, coordinating with hotel staff, and keeping shared spaces clean and ready for arrivals. Ready to step into Front Desk Agent work with calm communication and bilingual support.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
TownPlace Marriott
Irving, TX
11.2025 - Current
- Handle multiple guest check-ins per shift while maintaining a welcoming front desk presence.
- Greet and assist guests with warm hospitality while answering questions and directing them to hotel services.
- Recommend dining, leisure, and entertainment options based on guest needs and local availability.
- Resolve guest concerns when accommodations fall short of expectations by offering practical alternatives.
- Coordinate closely with hotel staff to align room status, service requests, and guest needs throughout the shift.
- Maintain a clean lobby and bathroom area to support a consistent guest experience.
Front Desk Agent
Courtyard by Marriott
Plano, TX
05.2022 - 11.2025
- Managed multiple guest check-ins and check-outs per shift while maintaining prompt front desk coverage.
- Processed bookings and special requests accurately, coordinating reservation details with hotel operations.
- Greeted guests warmly and delivered attentive service at the front desk in a fast-paced hotel setting.
- Provided dining, leisure, and entertainment recommendations tailored to guest preferences and local options.
- Maintained clean lobby and restroom areas, supporting a welcoming and professional guest environment.
- Trained new front desk agents on guest interactions, daily procedures, and service standards.
Laborer Worker
Lithko Constrction
Dallas, TX
09.2021 - 12.2021
- Directed multiple supply deliveries per shift to the correct drop-off points across the job site.
- Handled multiple delivery truck arrivals per shift at the site entrance while coordinating access safely.
- Guided delivery drivers through the site to keep traffic moving safely and prevent accidents.
- Cleaned the job site entrance and removed debris to maintain a clear, orderly work area.
- Kept public roads clear of materials and hazards near the construction entrance.
- Supported site operations by maintaining organized material flow at the entrance throughout the shift.
- Monitored the entrance area for safe movement of vehicles, workers, and the public.
Laborer
Lithko Construction
Dallas, TX
05.2020 - 08.2020
- Maintained multiple clean work areas per shift to support safe, organized jobsite operations.
- Kept job sites clean and organized, removing debris and maintaining a safe work environment.
- Assisted crews wherever needed, adapting quickly to changing tasks and worksite priorities.
- Helped pour concrete and build required frames for active construction work.
Cashier/Customer Service
Taco Bell
Richardson, TX
08.2019 - 05.2020
- Processed a lot register transactions accurately while greeting customers with a warm welcome.
- Handled various guest orders per shift while keeping service friendly and accurate during busy periods.
- Confirmed order details with guests to reduce mistakes and keep each order aligned with customer needs.
- Maintained a clean property by keeping the dining and service areas organized throughout each shift.
- Stayed calm under rush-hour pressure by managing tasks efficiently and supporting smooth guest flow.
Education
High School Diploma - undefined
Richardson High School
Richardson, TX06-2019
Skills
- Customer service
- Guest services
- Bilingual
- Time management
- Hospitality
- Front desk operations
- Reservation management
- Check-in and check-out procedures
- Guest complaint resolution
- Phone etiquette
- Night audit reporting
- Training
- Service recovery
Timeline
Front Desk Agent
TownPlace Marriott
11.2025 - Current
Front Desk Agent
Courtyard by Marriott
05.2022 - 11.2025
Laborer Worker
Lithko Constrction
09.2021 - 12.2021
Laborer
Lithko Construction
05.2020 - 08.2020
Cashier/Customer Service
Taco Bell
08.2019 - 05.2020
High School Diploma - undefined
Richardson High School