Jacinto Serrano
Seffner
Summary
Committed professional with experience in customer service industry. Highly organized and detailed oriented with excellent communication skills. Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints , Posses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Spectrum
12.2005 - 11.2024
- Maintained a high level of professionalism when dealing with difficult customers
- Handled customer complaints and inquiries in a courteous and efficient manner
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Built rapport with customers through active listening, empathy, and personalized interactions
Education
High school diploma -
Gaither High School
Tampa, FL06.1991
Skills
- Bilingual (English and Spanish)
- CRM Software
- Customer Relations
- Microsoft Word
- Business Development Understanding
Timeline
Customer Service Representative
Spectrum
12.2005 - 11.2024
High school diploma -
Gaither High School
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