Jack Carver
Castle Rock,CO
Summary
Dynamic professional with a proven track record in customer engagement and sales expertise, notably at American Eagle Outfitters, Inc. Excelled in enhancing brand loyalty and boosting sales through innovative promotional strategies and exceptional communication. Skilled in team leadership and floor operations, adept at creating memorable customer experiences and driving revenue growth.
Well-qualified League Supervisor/Official familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Developed skills in dynamic, customer-focused environment, consistently delivering exceptional brand representation and customer engagement. Excels in communication and relationship-building, with proven ability to adapt and thrive in fast-paced settings. Looking to transition into new role, leveraging these transferable skills to make positive impact.
Overview
4
4
years of professional experience
Work History
Brand Ambassador
American Eagle Outfitters, Inc
12.2024 - Current
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Designed, filled, and arranged eye-catching product floorsets to increase sales.
Sales Associate
Prarie Wolves Bookstore
10.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Collaborated with team members to achieve monthly sales targets.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used in-store system to locate inventory and place special orders for customers.
League Supervisor/Sports Official
Town Of Castle Rock
09.2020 - Current
- Supported team development with personalized coaching.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Lead and worked youth sports summer camps
- Ensured fair play by enforcing rules and regulations.
- Officiated matches to uphold integrity of the sport including, Baseball, Basketball, Football, and Volleyball
- Resolved disputes to maintain smooth game flow.
- Facilitated fair competition with unbiased judgment.
- Participated in training to stay updated on rule changes.
- Coordinated with other officials to ensure consistent rulings.
- Communicated with fans, coaches, players, and other umpires.
- Contributed to a positive athletic environment by exhibiting professionalism both on and off the field.
Education
Bachelor of Science - Data Analytics/Sport Managment
Nebraska Wesleyan University
Lincoln, NE05-2027
High School Diploma -
Douglas County High School
Castle Rock, CO05-2023
Skills
- Customer service
- Effective communicator
- Exceptional communication
- Customer engagement
- Customer relations
- Team leadership qualities
- Relationship builder
- Sales expertise
- Excellent public speaking
- Engaging storytelling
- Time management mastery
- Floor operations and displays
- Attention to detail
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 6 staff members during summer camps.
- Achieved Smooth operations through effectively helping with training of new officials and staff.
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Brand Ambassador
American Eagle Outfitters, Inc
12.2024 - Current
Sales Associate
Prarie Wolves Bookstore
10.2024 - Current
League Supervisor/Sports Official
Town Of Castle Rock
09.2020 - Current
Bachelor of Science - Data Analytics/Sport Managment
Nebraska Wesleyan University
High School Diploma -
Douglas County High School
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