Jack Cruse
Baltimore,United States
Summary
Experienced in restaurant service, digital planning, account management, and sales with a strong foundation in customer service and business development. A creative problem solver who excels at driving process efficiencies, enhancing client relationships, and achieving significant financial outcomes. Proficient in utilizing data analytics and CRM tools to optimize performance and ensure operational excellence. Known for flawless attention to detail and maintaining a positive attitude throughout.
Overview
9
9
years of professional experience
Work History
Accounts Receivable Specialist
The Health Management Academy
08.2023 - 09.2024
- My daily job duties as an Accounts Receivables Specialist for THMA include but are not limited to the following:
- Invoice Processing, Payment Processing, Record Keeping, Account Reconciliation, Customer Communication/Collections, Reporting, Audit Support, Policy and Procedure Improvement, and Compliance
- $44.3M cash collected from invoices in 9 months working (no prior accounting experience)
- Every month since I started, AR aging has improved due to my process efficiencies
- Set company record in Feb for collecting $10M in invoices
Digital Planning & Activation Coordinator
Cross Screen Media
04.2022 - 06.2023
- Monitored campaign performance, analyzed data, and implemented optimization strategies to improve key metrics and ROI
- Coordinated with external agencies and vendors to leverage resources for campaign planning and execution
- Acted as a key point of contact for multiple accounts, fostering strong relationships and ensuring client satisfaction
- Used various analytics tools to track and measure campaign performance, generate actionable insights, and produce comprehensive reports
Account Manager
Carahsoft
11.2019 - 04.2022
- Successfully generated leads and built a robust pipeline by proactively prospecting and cold calling potential clients, resulting in a 30% increase in qualified leads
- Developed and maintained strong client relationships through regular follow-ups, ensuring customer satisfaction and fostering repeat business opportunities
- Utilized CRM software to track and manage leads, update customer information, and analyze sales data, providing valuable insights for sales strategy refinement
- Actively participated in team meetings and sales training sessions to enhance product knowledge, sales techniques, and overall sales effectiveness
Retail Sales Associate
Sunglass Hut
06.2019 - 11.2019
- Greeting and interacting with customers at the door and throughout the sales floor
- Listening to a customer's needs and suggesting appropriate products
- Upselling or encouraging customers to buy other products that may complement their needs
- Operating the point-of-sale (POS) system, processing payments, handling returns, and managing customer transactions efficiently and accurately
Busser/Bartender/Server
River Bend Golf and Country Club
06.2015 - 06.2019
- Maintained a clean and organized bar area, consistently exceeding health and safety standards
- Effectively handled difficult situations and customer complaints, resolving issues promptly and professionally
- Managed inventory levels, monitored stock, and placed orders to maintain an adequate supply of beverages and bar supplies
- Utilized strong interpersonal skills to build rapport with customers, resulting in a loyal and repeat clientele base
Education
Bachelor of Arts - Sports Media
High Point University
High Point, NC05-2020
Skills
- Microsoft Excel
- Accounts receivable
- Aging reports analysis
- Accurate payment posting
- Point-of-sale system
- Critical thinking
Websites
Timeline
Accounts Receivable Specialist
The Health Management Academy
08.2023 - 09.2024
Digital Planning & Activation Coordinator
Cross Screen Media
04.2022 - 06.2023
Account Manager
Carahsoft
11.2019 - 04.2022
Retail Sales Associate
Sunglass Hut
06.2019 - 11.2019
Busser/Bartender/Server
River Bend Golf and Country Club
06.2015 - 06.2019
Bachelor of Arts - Sports Media
High Point University
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