Organized Case Manager with exemplary communication and collaboration skills. Enthusiastic and outgoing with a vast understanding of treatment resources and services that meet patient needs. Adept at performing risk assessment, crisis intervention and psycho-education. Highly-motivated individual with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Case Manager
Bert Nash Community Mental Health Center
Lawrence, KS
10.2022 - Current
Coordinated support services and optimized communication between healthcare workers and patients.
Adhered to ethical principles and standards to protect clients' confidential information.
Developed trusting relationships with social services, health care providers and governmental agencies.
Maintained logs and electronic client records following department and agency policies for effective monitoring.
Participated in regular team meetings and in-house training sessions to boost group effectiveness.
Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
Transitioned clients to different providers based on progress or needs.
Facilitated ongoing case management services to support successful outcomes and meet stabilization goals.
Developed comprehensive client-driven case plan with short and long-term goals.
Assisted individuals with eligibility for available benefits.
Behavioral Health Specialist
Bert Nash Community Mental Health Center
Lawrence, KS
08.2021 - 10.2022
Documented information for charts, progress reports, assessments and other paperwork within specific timeframes.
Assessed patient needs and recommended appropriate courses of treatment.
Transported clients to appointments and court hearings, delivering compassionate, continued support in difficult situations.
Administered psychotropic drugs and other medications, adhering to medication schedules and making adjustments commensurate with patients' condition and response.
Participated in assessments and visits with patients in various types of settings.
Delivered seamless care, minimizing misuse and diversion through close collaboration with peers.
Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
Led individual and group therapy sessions to promote patient wellness and independence.
Assisted individuals with stress management, self-esteem and issues associated with emotional and mental health.
Freight Associate
The Home Depot
Lawrence , KS
03.2020 - 08.2021
Assisted in loading and unloading merchandise from delivery trucks for quick processing and stocking.
Created appropriate storage space within assigned areas, transporting and stacking received items safely.
Aided sales personnel in moving fixtures around warehouse or storage area.
Picked and packed required merchandise from storage areas and delivered to sales floors.
Inspected and reported or repaired damaged cargo.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Built and maintained effective relationships with peers and upper management to drive team success.
Read and attached appropriate labels and tags to products and packages for identification purposes.
Used ladders and pallet jacks to load and unload merchandise weighing up to 200 pounds.
Assisted in training new warehouse employees.
Volunteer
Valley Restart Shelter
Hemet, CA
08.2013 - 05.2017
Improved operations by assisting with various entry-level tasks, saving valuable time for busy staff
Kept facilities organized, clean and well-maintained to best meet program needs
Sorted and distributed food to disadvantaged families, including canned goods and fresh produce
Prepared and distributed meals for disadvantaged families and individuals
Washed, dried and sorted laundry for shelter community
Organized recycling and removed trash in shelter facilities and surrounding areas
Dispensed materials and paperwork to all parties and filed away paperwork once completed.
Adhered to high level of standards and values, and maintained professional demeanor.
Collaborated with community leaders, organizations and public agencies to promote community service programs.
Completed assigned duties and consistently produced high volume of work to support daily business needs.
Education
Some College (No Degree) - Psychology
University of La Verne
La Verne, CA
Bachelor of Science - Psychology
University of Kansas
Lawrence, KS
05.2021
High School Diploma -
West Valley High School
Hemet, CA
05.2017
Skills
Telephone and in-person counseling
Time Management
Planning & organizing
Adaptability
Performance optimization
Emotional awareness
Mood disorders knowledge
Behavior monitoring
Charting and other documentation
Patient health assessments
Crisis evaluation and intervention
Tracking client progress
Highly effective communication
Client goal planning
Psychiatric and Mental Health Care
Treatment plans knowledge
Group facilitation
Critical thinking
Community outreach expert
Homeless and dual diagnosed populations
Rapport Building
Activities of Daily Living ADL Assistance
Accomplishments
Proud member of the National Society of Collegiate Scholars (NSCS)
Awarded academic honors and placed on the Dean's list of the College of Liberal Arts and Sciences for the 2018-2019 academic year
Effectively managed a caseload of over a dozen clients, providing adequate levels of care to each
Have hosted both a meditation and exercise group for clients to teach self-management skills and to promote healthy living
Certified training in CPR and Mental Health First-Aid
Timeline
Case Manager
Bert Nash Community Mental Health Center
10.2022 - Current
Behavioral Health Specialist
Bert Nash Community Mental Health Center
08.2021 - 10.2022
Freight Associate
The Home Depot
03.2020 - 08.2021
Volunteer
Valley Restart Shelter
08.2013 - 05.2017
Some College (No Degree) - Psychology
University of La Verne
Bachelor of Science - Psychology
University of Kansas
High School Diploma -
West Valley High School
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