Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jack Franzese

Lake Ronkonoma,NY

Summary

Dynamic sales professional with proven expertise in customer service and product demonstration, honed at Lidl's and Burger King. Excels in interpersonal communication and POS system operations, significantly enhancing customer satisfaction and sales. Demonstrated ability to exceed sales targets through effective upselling strategies and in-depth knowledge of fragrance trends.

Overview

11
11
years of professional experience

Work History

Sales Associate

Lidl
12.2019 - Current
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.

Drive-Thru Cashier

Burger King
07.2014 - 12.2019
  • Understood restaurant menu, limited-time offers and promotions to answer guest questions
  • Resolved problems with orders quickly and offered refund or replacement
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service
  • Balanced cash drawer at beginning and close of shift
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers
  • Followed food safety and sanitation guidelines at all times

Education

Associates - Liberal Arts

Suffolk County Community College
08.2021

Skills

  • POS system operations
  • Store maintenance
  • Social media promotion
  • Product demonstration
  • Upselling strategies
  • Customer profile maintenance
  • Brand education
  • Brand awareness
  • Experience management
  • Client empowerment
  • Client relationship building
  • Sales assistance

Accomplishments

  • Honoree of Phi Theta Kappa
  • Honor Roll, Fall and Spring Semesters 2018-2021
  • Dean's List, Fall and Spring Semesters 2018-2021

Timeline

Sales Associate

Lidl
12.2019 - Current

Drive-Thru Cashier

Burger King
07.2014 - 12.2019

Associates - Liberal Arts

Suffolk County Community College

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