Jack Gardner
SAFETY HARBOR
Summary
Dynamic professional with a proven track record at Evolution Parking and Guest Services, excelling in staff training and customer service. Enhanced team performance through effective coaching and incident reporting, while ensuring vehicle safety. Recognized for problem-solving abilities and fostering collaboration to elevate guest experiences.
Overview
4
4
years of professional experience
Work History
Valet Parking Supervisor
Evolution Parking and Guest Services
06.2023 - Current
- Conducted regular meetings with staff members to discuss updates, share best practices, and address any concerns or challenges faced on the job site effectively.
- Collaborated with other departments to ensure efficient coordination of guest arrivals and departures, enhancing overall guest experience.
- Improved team performance through regular coaching, feedback sessions, and professional development opportunities.
- Coordinated with security personnel to mitigate potential risks and ensure a safe environment for guests, employees, and their vehicles.
Customer Experience Agent
Barefoot Beach House
06.2021 - 08.2023
- Documented customer interactions in internal database to maintain customer service history details.
- Leveraged excellent listening skills to understand each customer''s unique situation, resulting in tailored recommendations that met their specific needs.
- Actively participated in team meetings, sharing ideas and suggestions for process improvements that enhanced service quality and efficiency.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
Education
High School Diploma -
University of Nebraska High School
Lincoln, NE06-2024
Skills
- Staff training and development
- Incident reporting
- Task delegation
- Policy enforcement
- Vehicle safety
- Customer service
Timeline
Valet Parking Supervisor
Evolution Parking and Guest Services
06.2023 - Current
Customer Experience Agent
Barefoot Beach House
06.2021 - 08.2023
High School Diploma -
University of Nebraska High School
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