Jack Ingrum
Salado
Summary
Customer-focused professional with extensive experience in resolving guest inquiries and enhancing service quality. Skilled in delivering efficient solutions in fast-paced environments while ensuring safety and attention to detail. Strong communicator and team collaborator dedicated to improving guest experiences through effective problem-solving and multitasking.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Front Desk Agent
T3 Fitness
Temple, TX
05.2023 - 12.2024
- Worked independently while managing multiple responsibilities during busy periods
- Managed guest inquiries and resolved issues to enhance customer satisfaction.
- Provided information about services, programs, and promotions to guests.
- Assisted with administrative tasks, including maintaining accurate records and filing systems.
- Built positive relationships with members through consistent and professional service
Golf Cart Attendant
Mill Creek Country Club
Salado, TX
02.2021 - 05.2022
- Provided exceptional customer service to members and guests, ensuring a welcoming atmosphere.
- Assisted with golf cart operations, ensuring timely availability for players on the course.
- Maintained cleanliness and organization of golf carts, enhancing overall guest experience.
- Conducted routine inspections of carts, identifying maintenance needs and reporting issues promptly.
Kennel Technician
The Dog Spot Petcare
Salado, TX
05.2020 - 08.2020
- Monitored animal health and behavior to ensure optimal well-being and comfort.
- Maintained cleanliness of kennel areas, promoting hygiene and safety standards.
- Provided medications according to veterinary staff instructions.
- Developed and implemented feeding schedules tailored to individual pet needs.
Education
Bachelor in Aviation Sciences - Prof. Pilot - Airplane
Baylor University
Waco, TX05-2028
Associate of Arts - Criminal Justice
Blinn College
Brenham, TX05-2026
High School Diploma -
Salado High School
Salado, TX05-2024
Skills
- Guest Safety Awareness
- Clear Verbal Communication
- Customer Engagement
- Problem Solving
- Administrative Support
- Time Management
- Attention to Detail
- Safety-Oriented Decision Making
- Leadership
Certification
Commercial Pilot - ASEL
Instrument Rating - ASEL
Timeline
Front Desk Agent
T3 Fitness
05.2023 - 12.2024
Golf Cart Attendant
Mill Creek Country Club
02.2021 - 05.2022
Kennel Technician
The Dog Spot Petcare
05.2020 - 08.2020
Bachelor in Aviation Sciences - Prof. Pilot - Airplane
Baylor University
Associate of Arts - Criminal Justice
Blinn College
High School Diploma -
Salado High School