Jack Kaufman
College Park,MD
Summary
Skilled in safeguarding information systems and networks from potential threats. Have experience implementing security measures, conducting vulnerability assessments, and managing incident response activities. Strengths include analytical problem-solving, teamwork, and effective communication skills. Contributed to enhancing system security posture and reducing incidents of data breaches in previous roles.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Technician
University of Maryland, College Park
College Park, MD
06.2024 - 12.2024
- Provided technical support to users via telephone or remote access.
- Oversaw daily performance of computer systems.
- Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
- Performed internal vulnerability scans to harden owned systems against intrusion and malicious activity.
- Tracked service requests through a ticketing system such as Remedy or Service Now.
- Evaluated software or hardware to recommend improvements or upgrades.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
Technician Assistant HVAC
United Technologies Services
Richmond, VA
05.2022 - 08.2022
- Repaired parts by using technical knowledge, special tools and soldering skills.
- Assisted in the selection and sizing of HVAC equipment for new installations, based on detailed load calculations.
- Installed heating, air conditioning and ventilation equipment and tested for proper operation.
- Tested equipment following each install to determine efficiency and proper functionality.
Education
Bachelor of Science - Information Science
University of Maryland, College Park
College Park, MD05-2026
Skills
- System performance optimization
- Debugging
- Application installations
- Security patching
- Virtualization technologies
- IT asset management
Certification
- CompTIA Security+ SY0-701
Languages
Russian
Elementary
Timeline
IT Technician
University of Maryland, College Park
06.2024 - 12.2024
Technician Assistant HVAC
United Technologies Services
05.2022 - 08.2022
Bachelor of Science - Information Science
University of Maryland, College Park
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