Results-oriented professional with experience in team building and effective communication. Demonstrated success in training new employees and enhancing customer satisfaction through proactive issue resolution.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Tropical Smoothie Cafe
Rochester, Michigan
05.2025 - 08.2025
Managed front counter, drive thru, and food stations to ensure efficient service.
Oversaw inventory management, ordering food and supplies to maintain stock levels.
Opening and closing of store, including counting cash drawers and reconciling differences.
Cleaned and sanitized the store everyday and prepped the store for inspections.
Trained new employees and addressed their questions and concerns to foster a safe working environment.
Customer Service, including resolving customer questions and concerns.
Coaching Staff Member
M53 Lacrosse
Shelby Township, MI
05.2024 - 08.2024
Coordinated practices and drills for U12 boys lacrosse team to enhance skill development.
Organized team logistics for lacrosse tournaments to ensure smooth participation.
Supported team strategy from sidelines during games to optimize performance.
Store Team Member
Arby's
Rochester Hills, Michigan
06.2022 - 08.2024
Managed drive thru, front counter, and food stations to ensure seamless service.
Completed opening tasks to prepare store for efficient customer service.
Ensured cleanliness of store, dishes, and bathrooms to maintain high standards for customer experience.
Education
High School Diploma -
Rochester High School
Rochester Hills, MI
05-2024
Transferred To Another School - Business
Muskingum University
New Concord, OH
BBA - Business Administration
Oakland Community College
Bloomfield Hills, MI
09-2026
Skills
Inventory management
Cash handling
Staff training and development
Customer service and satisfaction
Team building
Effective communication
Organizational skills
Vendor relationship management
Affiliations
Kappa Sigma Fraternity
Scholarship Committee - Kappa Sigma
Social Media Committee - Kappa Sigma
NCAA Athlete - Lacrosse
Participated in various philanthropic activities with Kappa Sigma