Jack Rooks
Boston ,MA
Summary
Dynamic customer service professional with a proven track record at Taco Bell, excelling in cash handling and fostering customer loyalty. Known for reliability and teamwork, I enhance customer experiences through patience and empathy, ensuring satisfaction in high-pressure environments. Committed to delivering excellence and creating memorable interactions that drive repeat business.
Overview
1
1
year of professional experience
Work History
Cashier
Taco Bell
01.2025 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Host
The Hourly Oyster House
09.2024 - 01.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Adventure Guide
Go Ape Zip Line & Treetop Adventure
06.2024 - 09.2024
- Increased repeat business through outstanding customer service and attention to detail in planning memorable adventures.
- Managed bookings, transactions and other administrative tasks to foster excellent customer experiences.
- Delivered effective safety debriefings to guests to promote safe environment.
- Assisted with adventure education trip preparation by rigging rafts, preparing food, and planning routes.
- Offered physically and emotionally safe and supportive environment for education, cooperation and fun utilizing hands-on activities to foster individual growth.
Education
Highschool Diploma - Arts And Entertainment Management
Online Highschool
Williamsburg, VA05.2023
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
- Team collaboration
- Customer service excellence
- Reliability and punctuality
Timeline
Cashier
Taco Bell
01.2025 - Current
Host
The Hourly Oyster House
09.2024 - 01.2025
Adventure Guide
Go Ape Zip Line & Treetop Adventure
06.2024 - 09.2024
Highschool Diploma - Arts And Entertainment Management
Online Highschool
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