Jack Spainhower
Knoxville,TN
Summary
Dedicated retail professional with over six years of experience in high-volume grocery operations. Proven leadership ability, strong customer service skills, and a consistent record of reliability and performance. Experienced in front-end supervision, conflict resolution, and operational efficiency. Seeking a long-term career opportunity where a strong work ethic and commitment to excellence contribute to organizational success
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Kroger
Knoxville, TN
04.2019 - Current
- Oversee daily front-end operations in a fast-paced retail setting
- Supervise team members to ensure efficiency, accuracy, and service standards
- Assisted customers with product inquiries and store navigation, enhancing overall shopping experience.
- Resolve customer concerns professionally to maintain positive experiences
- Manage returns and exchanges according to company policies.
- Manage cash handling, register balancing, and transaction accuracy
- Train and mentor new associates on procedures and service expectations
- Maintain store standards for cleanliness, organization, and safety
Skills
- Retail Operations Management
- Front-End Supervision
- Customer Service Excellence
- Cash Handling & POS Systems
- Team Training & Support
- Conflict Resolution
- Time Management & Reliability
- Workplace Safety & Compliance
- High-Volume Environment Performance
Other Positions at Kroger
- Floor Supervisor
- Checkout Associate
- Bagger
Professional Strengths
- Consistently punctual and dependable
- Strong work ethic with career-oriented mindset
- Positive attitude and team-focused approach
- Adaptable and quick to learn new systems and procedures
Education
- Bearden High School
- Pellissippi Community College
Timeline
Customer Service Representative
Kroger
04.2019 - Current