Jack Stewart
Operation Manager
Mount Vernon,Arkansas
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
27
27
years of professional experience
Work History
Operations Manager
Rentokil/ Presto-x
2021.02 - Current
- Supervised 9 service technicians and keep them compliant with company policies and procedures.
- Developed route planning to improve operational quality and team efficiency.
- Managed inventory and equipment to ensure team could accurate delivery goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated lasting client relationships using strong issue resolution and communication skills.
- Performed customer audits to ensure food safety for clients.
- Handle over 20 calls daily from clients.
Safety Coordinator
Rentokil/ Presto-x
2021.02 - Current
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Recommended changes to employees to improve safety and meet changing demands.
- Conducted safety meetings bi-weekly with employees.
- Recognized, documented, and advised on removal of hazards.
- Investigated accidents and hazardous incidents to determine cause and made recommendations for corrective action.
- Coached 18 employees, managers and executives on effective safety policies.
Certified Field Trainer
Rentokil/ Presto-x
2018.10 - 2021.02
- Trained and mentored new personnel hired to fulfill various roles.
- Established and maintained quality control standards.
- Conducted assessments to identify gaps in performance and develop targeted learning solutions.
Service Technician
Rentokil/ Presto-x
2013.02 - 2018.10
- Diagnosed and troubleshot pest control problems.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected facilities to find and resolve pest related concerns to ensure food safety.
- Performe customer audits.
Carpenter Foreman/Safety Coordinator
CDI Contractors LLC
1996.05 - 2013.01
- Inspected work performed by carpentry crews to check completion of job specifications.
- Supervised teams of up to 75 employees, answering questions and providing feedback on work progress.
- Observed all OSHA and corporate safety regulations and procedures to prevent mishaps and injuries on job sites.
- Kept accurate records of materials used, employee timesheets, client issues and accident reports.
- Reviewed and approved time and attendance records of carpentry crews.
- Addressed employee issues and conflicts, applying listening and communication skills to promote quick resolution.
- Coordinated movement of materials and equipment to job sites, verifying supply readiness prior to project start.
Education
Associate of Science -
Purdue University - North Central
Westville, IN07.2013
High School Diploma -
Hampton High School
Hampton, AR05.1993
Skills
- Employee Relations
- Budgeting and Cost Control
- Workflow Planning
- Productivity Improvement
- Client Relations
- Negotiation
- Recruiting and Hiring
- Employee Motivation
- Schedule Oversight
- Expense Reports
- Assignment Delegation
- Quality Assurance and Control
- Customer Relationship Management
Timeline
Operations Manager
Rentokil/ Presto-x
2021.02 - Current
Safety Coordinator
Rentokil/ Presto-x
2021.02 - Current
Certified Field Trainer
Rentokil/ Presto-x
2018.10 - 2021.02
Service Technician
Rentokil/ Presto-x
2013.02 - 2018.10
Carpenter Foreman/Safety Coordinator
CDI Contractors LLC
1996.05 - 2013.01
Associate of Science -
Purdue University - North Central
High School Diploma -
Hampton High School
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