Jack Torres-Reyes
Lawrence
Summary
Dedicated Transportation Security Officer with proven skills in customer service, threat assessment, and policy enforcement. Committed to ensuring safety while promoting a positive experience for travelers.
Overview
8
8
years of professional experience
Work History
Transportation Security Officer
TSA
Queens, NY
11.2022 - Current
- Series: 1802 Grade: SV F 02
- Conducted thorough security screenings of passengers and luggage to ensure compliance with safety regulations.
- Collaborated with team members to streamline checkpoint operations, enhancing efficiency and reducing wait times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
Low Voltage Cable Technician
Crewforce
New York, NY
04.2021 - 04.2022
- Installed and terminated low voltage cabling for security, data, and telecommunications systems.
- Conducted troubleshooting and maintenance on low voltage systems to ensure operational efficiency.
- Collaborated with project teams to develop installation plans aligned with client specifications.
FedEx Retail Service Assistant
FedEx
Great Neck, NY
10.2020 - 04.2021
- Assisted customers with inquiries and service-related issues, ensuring satisfaction and timely resolution.
- Managed inventory processes using FedEx systems to maintain accurate stock levels and optimize workflow.
- Collaborated with team members to streamline operations, enhancing efficiency in daily tasks.
Laundry Service Associate
NYU Langone Winthrop Hospital
Mineola, NY
08.2019 - 03.2020
- Provided exceptional customer service to patients, addressing inquiries and resolving issues promptly.
- Assisted healthcare professionals by coordinating patient appointments and managing schedules efficiently.
- Ensured accurate documentation of patient information within electronic health record systems, maintaining data integrity.
Showroom Porter
Grand Prix Subaru
Hicksville, NY
08.2018 - 08.2019
- Coordinated vehicle deliveries and pick-ups to ensure efficient operations.
- Maintained cleanliness of the dealership premises, enhancing customer experience.
- Supported sales team through vehicle organization and presentation.
Sales Associate
American Eagle Outfitters, Inc
Garden City, NY
11.2017 - 08.2018
- Assisted customers in selecting merchandise, enhancing shopping experience and fostering brand loyalty.
- Executed visual merchandising strategies to optimize product presentation and attract customer attention.
- Maintained inventory accuracy through regular stock audits, ensuring availability of popular items.
- Trained new sales associates on product knowledge and customer service protocols, promoting team efficiency.
Education
No Degree -
Nassau Community College
Garden City, NYHigh School Diploma -
Lawrence High School
Cedarhurst, NY06-2017
Skills
- Integrity and honesty
- Customer service and assistance
- De-escalation techniques
- Policy enforcement
- Threat assessment
- Law enforcement collaboration
- Teamwork and collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Transportation Security Officer
TSA
11.2022 - Current
Low Voltage Cable Technician
Crewforce
04.2021 - 04.2022
FedEx Retail Service Assistant
FedEx
10.2020 - 04.2021
Laundry Service Associate
NYU Langone Winthrop Hospital
08.2019 - 03.2020
Showroom Porter
Grand Prix Subaru
08.2018 - 08.2019
Sales Associate
American Eagle Outfitters, Inc
11.2017 - 08.2018
No Degree -
Nassau Community College
High School Diploma -
Lawrence High School