JACK WHALEN

• Developed and executed digital marketing campaigns for SMB clients, achieving 101% of revenue goals through strategic planning and performance optimization
• Conducted in-depth client needs analyses to design tailored campaigns aligned with business objectives
• Collaborated with internal service teams to ensure alignment on campaign messaging, goals, and timelines
• Monitored and analyzed campaign performance metrics, making data-driven adjustments to improve conversion rates
• Managed full sales cycle including prospecting, relationship building, needs analysis, appointment setting, and closing agreements
• Coordinated multi-channel outreach efforts across email, phone, and digital platforms to engage prospects effectively
• Utilized Salesforce and Microsoft Office tools to track client interactions, manage pipelines, and support reporting

Founded a self-operated car detailing business, overseeing all business operations

• Build and establish clientele through word-of-mouth marketing and distributing business cards
• Maintain financial records, overseeing budget allocations and expenses
• Deliver excellent customer service, leading to high satisfaction, positive feedback, and client referrals
• Managed daily operations of mobile car detailing services, ensuring high-quality customer service and satisfaction
• Managed over 30 clients yearly

• Prepare vehicles by meticulously brushing and rising prior to machine processing
• Initiate sales by proactively engaging customers and promoting membership subscriptions
• Uphold customer satisfaction through diligent service provision
• Maintain cleanliness and organization of premises to enhance customer experience

• Implemented task schedules with precision to maintain operational efficiency
• Streamlined warehouse operations by meticulously organizing and maintaining cleanliness
• Thrived in high-demand environment, meeting deadlines for forklift operations with agility and efficiency
• Performed needed maintenance on equipment, prolonging the longevity of their use