Jackeen Jackson
Cincinnati,OH
Summary
Resourceful professional in finance management, known for high productivity and efficient task completion. Specialized skills include negotiation tactics, account reconciliation, and regulatory compliance. Excel in communication, problem-solving, and time management which ensure outstanding performance in client interactions and financial resolutions.
Overview
9
9
years of professional experience
Work History
Collections Agent
Axcess Financial
Cincinnati , OH
01.2016 - Current
1. Locating debtors
2. Sending collection letters and notices
3. Making phone calls
4. Negotiating payment plans
5. Processing payments
6. Updating account information
7. Reporting to credit bureaus
8. Handling disputes and complaints
I must also follow the Fair Debt Collection Practices Act (FDCPA), which regulates the debt collection industry and protects consumers from abusive and unfair practices.
Customer Service Representative
Axcess Financial
Cincinnati , OH
01.2016 - Current
- Guidance for customers over the telephone with application assistance.
- Developed positive relationships with customers through friendly interactions.
- Assisted customers with product selection, billing and technical support.
Education
Some College (No Degree) - Computer Science
University of Cincinnati
Cincinnati, OHSkills
- Delinquent account management
- Repayment plan structuring
- Billing and collections best practices
- Collections processing
- Account auditing
- Payment arrangement
- Debt negotiation
- Skip tracing
- Fair debt practices
Timeline
Collections Agent
Axcess Financial
01.2016 - Current
Customer Service Representative
Axcess Financial
01.2016 - Current
Some College (No Degree) - Computer Science
University of Cincinnati