Jackeline Gonzalez
Jacksonville,FL
Summary
Accomplished leader with a proven track record at Brookdale Senior Living, adept in staff development and effective communication. Spearheaded initiatives that significantly enhanced operational efficiencies and team collaboration. Expert in recruiting and hiring, achieving consistently high satisfaction among families and residents. Demonstrates a commitment to excellence and a results-driven approach, with a focus on strategic improvements and fostering a collaborative work environment.
Overview
12
12
years of professional experience
Work History
Memory Care Director
The Gables of Jacksonville
Jacksonville, FL
07.2023 - Current
- Coached and trained newly hired employees to promote knowledge of responsibilities and position requirements.
- Communicated effectively with family members on regular basis regarding care, issues and overall health of loved ones.
- Monitored daily delivery of quality services, which promoted high level of satisfaction among families and residents.
- Recruited and hired highly talented individuals bringing great skills and passion to work.
Business Office Coordinator
Brookdale Senior Living
Jacksonville, FL
10.2020 - 08.2022
- Developed correspondence letters, memos, and emails.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Utilized company's accounting systems to review reports and prepare assessments.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Completed bi-weekly payroll for 50 employees.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Dining Service Coordinator
Brookdale Senior Living
Jacksonville, FL
08.2018 - 08.2022
- Supervised wait staff during meal service.
- Coordinated dining service with other departments.
- Followed OSHA, safety, health and sanitation guidelines.
- Served as host for diners to drive pleasurable dining experiences.
- Maintained clean, safe and hazard-free work environment.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
Executive Director
Brookdale Senior Living
Jacksonville, FL
10.2012 - 08.2022
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
Resident Program Coordinator
Brookdale Senior Living
Jacksonville, FL
06.2015 - 08.2018
- Designed program implementation and maintenance plan.
- Motivated and directed staff to align operations with organizational mission using appropriate training initiatives and presentations.
- Oversaw staff schedules and assignments to handle programming demands.
- Improved program offerings based on changing trends, audience feedback and directives from station owners.
- Created and enforced programming standards to maintain compliance with regulatory requirements.
Medication Technician
Brookdale Senior Living
Jacksonville, FL
09.2012 - 06.2015
- Reviewed patient progress to document effects of any prescribed medication.
- Monitored patient responses to medication to report adverse reactions quickly.
- Reordered medication to maintain adequate supply.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Facilitated personal hygiene management, feeding and ambulation.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
High School Diploma -
Beacon High School
Beacon, NY06.2003
Skills
- Staff Development
- Effective Communication
- Teamwork and Collaboration
- Recruiting and Hiring
Timeline
Memory Care Director
The Gables of Jacksonville
07.2023 - Current
Business Office Coordinator
Brookdale Senior Living
10.2020 - 08.2022
Dining Service Coordinator
Brookdale Senior Living
08.2018 - 08.2022
Resident Program Coordinator
Brookdale Senior Living
06.2015 - 08.2018
Executive Director
Brookdale Senior Living
10.2012 - 08.2022
Medication Technician
Brookdale Senior Living
09.2012 - 06.2015
High School Diploma -
Beacon High School