Jackeline Gonzalez
San Antonio,Texas
Summary
Dedicated Branch Member Service Representative with extensive customer service experience and strong organizational skills, committed to delivering exceptional client satisfaction. Proven track record in enhancing operational efficiency while addressing diverse client needs. Adept at building relationships and providing tailored solutions that drive member engagement. Seeking to contribute to a dynamic team focused on delivering outstanding service.
Overview
4
4
years of professional experience
Work History
Server
Olive Garden
10.2023 - Current
- Delivered attentive service to guests in a busy casual dining restaurant
- Guided guests through menu selections, provided recommendations, and took accurate orders
- Ensured prompt and accurate delivery of food and beverages, enhancing overall dining experience
Barista
Dutch Bros Coffee
06.2022 - 03.2023
- Provided outstanding customer service in a fast-paced drive-thru coffee environment
- Managed cash transactions and maintained cleanliness and organization of the work area
- Collaborated effectively with team members to achieve daily sales goals and enhance customer experience
Supervisor
Red Runner Coffee
12.2020 - 02.2022
- Supervised daily operations of a high-volume coffee shop, ensuring quality service and customer satisfaction
- Managed a team of 10 members, overseeing training, scheduling, and performance evaluations
- Maintained inventory control and ordered supplies to meet demand and minimize waste
Education
Bachelor of Science - Marketing
University of San Antonio Texas
San Antonio, TX12-2025
Associate of Arts - Business Management
Northeast Lakeview College
Universal City, TX04-2023
Skills
- Communication skills
- Managing priorities effectively
- Proficient in handling cash transactions and POS systems
- Ability to work independently and collaboratively in team environments
- Detail-oriented, with a commitment to delivering exceptional service
Languages
French
Limited
Spanish
Native/ Bilingual
Affiliations
- Part of the body of The National Society of Leadership and Skills
- Member of Lucy's Leaders volunteer organization
Volunteer Work
- Lucy's Leaders member from 2017-2020 (food bank, gardening, trash pick up, painting over graffetti, San Antonio library, and mentoring kids in elementary school)
Timeline
Server
Olive Garden
10.2023 - Current
Barista
Dutch Bros Coffee
06.2022 - 03.2023
Supervisor
Red Runner Coffee
12.2020 - 02.2022
Bachelor of Science - Marketing
University of San Antonio Texas
Associate of Arts - Business Management
Northeast Lakeview College
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