Jackeline Rodriguez
Staten Island,USA
Summary
Hardworking student and associate with strong ability in medical and retail services. Has experience in offering fast paced, communicative performance, and leadership. Highly proactive with a team-oriented mentality. Maintains professional appearance and demeanor, expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
First Medical Associates
11.2024 - 12.2025
- Check-in and check-out patients
- Schedule appointments
- Handled physically demanding tasks and provided companionship to patients
- Used computer programs and registration systems to schedule patients for routine and complex procedures
- Verifying patient insurance, demographic, and health history to keep information current
Front Desk Receptionist
Comprehensive Primary Care
07.2022 - 08.2024
- Provided excellent service and attention to patients when face-to-face or through phone conversations
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Scheduled, coordinated and confirmed appointments and meetings
- Answered multi-line phone system and transferred callers to appropriate department or staff member
- Collected room deposits, fees, and payments
- Completed data entry and filing to keep records updated for easy retrieval
- Maintained confidentiality of sensitive data to protect customer and business information
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
Patient Access Registrar ED
Adventist Healthcare
04.2022 - 07.2022
- Closely worked at the Emergency Department with patient admit and discharge.
- Checked patient insurance, demographic, and health history to keep information current
- Used computer programs and registration systems to schedule patients for routine and complex procedures
- Originate a patient medical record and account number by obtaining and accurately keying demographic, financial and clinical information into the host computer system
- Complete insurance verification
- Provide compassionate service to all patients
- Register patients' accordance with department procedures
- Processed patient admissions, discharges, and transfers with attention to detail.
- Monitored waiting areas to ensure a comfortable environment for patients and visitors.
Beauty Advisor/Cashier
Sally's Beauty Supply
07.2020 - 01.2022
- Welcoming clients and give advice about certain hair products and hair dye
- Stocking/ Back stocking items everyday
- Making sure the store is well organized and clean
- Promoted additional products and services to increase sales numbers and revenue with diverse selection
- Identified skin and hair needs of customers to provide assistance in choosing best products
- Improved customer satisfaction by finding creative solutions to problems
- Collaborated with sales team members and counter managers to detect and capitalize on business development opportunities and increase team revenue.
- Processed cash register transactions on POS and provided correct change.
- Cleaned and sanitized checkouts and other high-touch surfaces.
- Set up merchandise displays, including endcaps, floor displays and aisles.
- Learned special prices and promotions and encouraged customers to participate in offers.
- Processed and packaged online orders for shipment and in store pickup
Host/Carside Specialist
Applebee's
08.2019 - 01.2020
- Ensured the dining and serving areas to verify proper cleanliness and readiness for guests
- Set up and decorated menu marketing boards with current specials information and drink features
- Helped restaurant staff set up small and large events to coordinate smooth execution
- Stayed on top of server availability and table turnover to make accurate decisions about seating locations
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele
- Answered telephone to provide establishment information and take party reservations
- Managed guest expectations by relaying information regarding hours, wait times and specials
- Worked closely with front-end staff to assist customers
- Smoothly processed incoming orders, handling over transactions per day with exceptional accuracy
- Wrapped items and bagged purchases properly to prevent merchandise breakage
- Trained new employees in cashiering procedures, offering assistance in resolving customer issues
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Processed online orders through phone or online
- Prepared online orders with designated containers and utensils
Education
Diagnostic Medical Sonography
Center For Allied Health Education
Staten Island, NY07.2026
Associate of Arts - General Education in Public Health
Montgomery College
Rockville, MD05.2025
Skills
- Bilingual: Fluent in English and Spanish
- Knowledge of Athena and ecW systems
- Cash Handling
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Flexible schedule
- Stocking and receiving
- Upselling
- Strategic planning
- Sales development
- Telephone etiquette
- Team collaboration
- Administrative skills
- Front office management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
First Medical Associates
11.2024 - 12.2025
Front Desk Receptionist
Comprehensive Primary Care
07.2022 - 08.2024
Patient Access Registrar ED
Adventist Healthcare
04.2022 - 07.2022
Beauty Advisor/Cashier
Sally's Beauty Supply
07.2020 - 01.2022
Host/Carside Specialist
Applebee's
08.2019 - 01.2020
Associate of Arts - General Education in Public Health
Montgomery College
Diagnostic Medical Sonography
Center For Allied Health Education