Jackeline Toro-Santiago

• Processed loan applications, ensuring timely monitoring of progress to enhance customer experience.
• Established plans and payoffs for customers' loans, prioritizing control of overall costs.
• Guided customers through loan application and paperwork process, improving completion rates and satisfaction.
• Evaluated loan requests and documents to verify accuracy and completeness.
• Assisted customers with completing loan applications and other paperwork.
• Verified accuracy and completeness of loan requests and documents to uphold compliance and reduce approval delays.

• Answered phone promptly, directing incoming calls to appropriate offices for efficient communication.
• Confirmed appointments, communicated with clients, and updated client records.
• Managed multiple tasks, ensuring timely completion of time-sensitive deadlines.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Managed multiple tasks and met time-sensitive deadlines.
• Maintained confidentiality of information regarding clients and company.
• Scheduled office meetings and client appointments, facilitating organized coordination for staff teams.

• 3.53 GPA
• cum laude graduate

Certificate of secretarial with shorthand