Jackia Fain
Akron,OH
Summary
Customer service representative with extensive experience in healthcare, specializing in patient care coordination and logistics. Proven ability to manage patient inquiries effectively while streamlining processes to enhance service delivery. Committed to maintaining confidentiality standards and improving patient satisfaction metrics.
Overview
10
10
years of professional experience
Work History
Delivery Driver
Amazon Flex
03.2024 - Current
- Ensured timely and accurate delivery of packages to customers' doorsteps.
- Operated delivery vehicle while ensuring compliance with safety regulations and company policies.
- Assisted in optimizing delivery routes, contributing to reduced transit times and improved service delivery.
- Maintained accurate delivery and return records through digital tracking systems to support operational transparency.
Patient Care Coordinator
Premiere Medical Resources
Akron, OH
03.2020 - 05.2023
- Verified insurance eligibility to facilitate timely patient care.
- Managed prescription refill requests in compliance with established protocols, facilitating timely medication access.
- Scheduled appointments and communicated with providers’ offices regarding patient inquiries.
- Processed communications in electronic medical record system to ensure appropriate resource allocation.
- Maintained patient records in electronic health record systems, ensuring confidentiality and accuracy for optimal patient care.
- Ensured strict adherence to standards of confidentiality and accuracy in patient record management.
State Tested Nursing Assistant
Rockynol Assisted Living
Akron, OH
04.2018 - 03.2020
- Monitored vital signs, documenting changes to facilitate timely medical intervention.
- Assisted with mobility exercises to enhance patient independence and reduce fall risks.
- Implemented proper transfer techniques, significantly decreasing injury risks during patient repositioning.
- Maintained accurate patient records to ensure continuity of care and effective communication among healthcare team.
- Provided compassionate patient care through assistance with daily living activities, enhancing patient comfort and well-being.
CHHA
Loving Care Skilled Visits
Akron, OH
08.2016 - 04.2018
- Provided personal care and assistance with daily living activities in home settings.
- Supported clients with daily living activities, fostering independence and improving overall quality of life.
- Facilitated personal hygiene through bathing, grooming, and toileting assistance, promoting client dignity and comfort.
- Monitored and documented vital signs to ensure timely health status reporting to healthcare professionals.
- Ensured compliance with health regulations to maintain a safe environment for clients.
- Maintained clean and safe home environments, reducing risks of falls and accidents.
Education
High School Diploma -
Timken Sr High
Canton, OHSkills
- Customer service
- Appointment scheduling and confirmation
- Insurance verification
- Patient registration
- HIPAA compliance and information security
- Medical terminology and healthcare knowledge
- Organizational skills
- Typing proficiency and computer skills
- Microsoft Office proficiency
- Vital signs monitoring
- Patient documentation
- Medication management
- Compassionate care
- Fall prevention
- Personal hygiene assistance
- Meal preparation
- Emotional support
- Care plan adherence
Timeline
Delivery Driver
Amazon Flex
03.2024 - Current
Patient Care Coordinator
Premiere Medical Resources
03.2020 - 05.2023
State Tested Nursing Assistant
Rockynol Assisted Living
04.2018 - 03.2020
CHHA
Loving Care Skilled Visits
08.2016 - 04.2018
High School Diploma -
Timken Sr High