MS Office Suite
Jackie Barrios
Coordinator/Project Manager
Riverside,CA
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of post-secondary education
7
7
years of professional experience
Work History
Resident Service Coordinator
Housing Authority County Of San Bernardino
San Bernardino, CA
12.2019 - Current
- Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs.
- Entered and maintained departmental records into company database Yardi.
- Received and responded to customer requests via letter, email, telephone and in-person approaches.
- Reviewed monthly operations to assess compliance with budgets and determine necessary adjustments for future plans for FY 2020-2021.
- Created detailed roadmaps of action items and project goals and provided reporting and analysis to inform budgeting and planning.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
- Participate in the development and implementation of program goals.
- Analyze the effectiveness of current programs and make recommendations on process or program enhancements.
- Compile and interpret qualitative and statistical and financial data; in addition to preparing community newsletters.
Service Coordinator
San Gabriel Pomona Regional Center
Pomona, CA
10.2016 - 11.2019
- Managed up to 96 cases in Los Angeles County; in addition to establishing open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
- Initiate and respond to consumer, family, service provider, and outside agency communications on topics including service eligibility, regional center service standards, regional center methods, generic agency programs and methods, problem resolution.
- Provides information through a variety of methods. Worked collaboratively with consumers, families, others to develop program plans, monitors program results.
- Maintained required case records and funding and billing records. Produced reports. Participated in Consumer Services and agency committees and groups.
Mental Health Case Manager
Lutheran Social Services
San Bernardino , CA
05.2015 - 07.2016
- Coordinated counseling efforts with mental health professionals, doctors, social workers and others.
- Scheduled and conducted Parenting Classes to more than 10 families.
- Managed over 55 patients while monitoring and evaluating care plans.
- Set up appointments for LCSW.
- Generated and submitted invoices to IEHP.
- Kept all patient information secure and confidential.
- Checked insurance eligibility by making appropriate phone calls to their insurance.
- Developed rapport with clients and vendors to cultivate loyalty and satisfaction.
Bilingual Administrative Assistant
Parent Institute For Quality Education
Covina, CA
02.2014 - 04.2015
- Implemented organizational policies with the leadership of the Executive Director (ED).
- Assist ED in the development, implementation and evaluation of recruitment strategies to expand the number of school-clients contracting PIQE services. • Identify and secure contractual agreements with the assigned number of schools per quarter.
- Coached/Supervised recruiters, coordinators and facilitators; monitored their parent outreach, class enrollment, and attendance retention.
- Hosted weekly meetings and training's for program facilitators as needed.
- Coordinate and conduct planning sessions, principal’s forums and graduations in 5 schools.
- Monitored program quality and attainment of quarterly and yearly local office goals.
Education
Master of Science - Public Administration
University of La Verne
La Verne, CA 01.2017 - 02.2020
Bachelor of Arts - Psychology
Hope International University
Fullerton, CA 08.2008 - 12.2014
Skills
Management
undefinedSoftware
Yardi
Timeline
Resident Service Coordinator
Housing Authority County Of San Bernardino
12.2019 - Current
Master of Science - Public Administration
University of La Verne
01.2017 - 02.2020
Service Coordinator
San Gabriel Pomona Regional Center
10.2016 - 11.2019
Mental Health Case Manager
Lutheran Social Services
05.2015 - 07.2016
Bilingual Administrative Assistant
Parent Institute For Quality Education
02.2014 - 04.2015
Bachelor of Arts - Psychology
Hope International University
08.2008 - 12.2014
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