Jackie Forbes
Paterson
Summary
Dedicated Patient Care Coordinator with a proven track record at Hackensack Meridian Prospect Heights Care Center, excelling in patient relations and HIPAA compliance. Skilled in appointment scheduling and enhancing patient satisfaction through effective communication. Committed to delivering exceptional care while ensuring patient confidentiality and safety in all interactions.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Hackensack Meridian Prospect Heights Care Center
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Delivered excellent patient experiences and direct care.
Certified Nursing Assistant
CareOne at Paramus
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Activities Assistant
Wayne View Care Center
Patient Care Technician
St Joseph Hospital
Paterson, NJ
03.2023 - Current
Certified Nursing Assistant
New Jersey Firemen's Home
Boonton NJ
02.2010 - 06.2013
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
PCC
Prospect Heights
Hackensack, NJ08.2022
Certified Nurses Aids
Bergen Community College
Hackensack, NJ2017
Data Entry Certification
Phillips Business School
Paterson, NJ1982
Business Management
Richmond High School
St. Mary Jamaica 1982
Skills
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Customer service
- Patient relations
- Attention to detail
- Patient care coordination
- Patient care
- Patient confidentiality
- Patient education
- Follow-up care
- Patient safety
Certification
CPR
Timeline
Patient Care Technician
St Joseph Hospital
03.2023 - Current
Certified Nursing Assistant
New Jersey Firemen's Home
02.2010 - 06.2013
Patient Care Coordinator
Hackensack Meridian Prospect Heights Care Center
Certified Nursing Assistant
CareOne at Paramus
Activities Assistant
Wayne View Care Center
PCC
Prospect Heights
Certified Nurses Aids
Bergen Community College
Data Entry Certification
Phillips Business School
Business Management
Richmond High School
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