Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jackie Forbes

Paterson

Summary

Dedicated Patient Care Coordinator with a proven track record at Hackensack Meridian Prospect Heights Care Center, excelling in patient relations and HIPAA compliance. Skilled in appointment scheduling and enhancing patient satisfaction through effective communication. Committed to delivering exceptional care while ensuring patient confidentiality and safety in all interactions.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Patient Care Coordinator

Hackensack Meridian Prospect Heights Care Center
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Delivered excellent patient experiences and direct care.

Certified Nursing Assistant

CareOne at Paramus
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.

Activities Assistant

Wayne View Care Center

Patient Care Technician

St Joseph Hospital
03.2023 - Current

Certified Nursing Assistant

New Jersey Firemen's Home
02.2010 - 06.2013
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

Education

PCC

Prospect Heights
Hackensack, NJ
08.2022

Certified Nurses Aids

Bergen Community College
Hackensack, NJ
2017

Data Entry Certification

Phillips Business School
Paterson, NJ
1982

Business Management

Richmond High School
St. Mary Jamaica
1982

Skills

  • Critical thinking skills
  • HIPAA compliance
  • Appointment scheduling
  • Organizational skills
  • Customer service
  • Patient relations
  • Attention to detail
  • Patient care coordination
  • Patient care
  • Patient confidentiality
  • Patient education
  • Follow-up care
  • Patient safety

Certification

CPR

Timeline

Patient Care Technician

St Joseph Hospital
03.2023 - Current

Certified Nursing Assistant

New Jersey Firemen's Home
02.2010 - 06.2013

Patient Care Coordinator

Hackensack Meridian Prospect Heights Care Center

Certified Nursing Assistant

CareOne at Paramus

Activities Assistant

Wayne View Care Center

PCC

Prospect Heights

Certified Nurses Aids

Bergen Community College

Data Entry Certification

Phillips Business School

Business Management

Richmond High School
Jackie Forbes