Jaqueline Henriquez
Sterling,VA
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Icing By Claire's
Sterling, VA
10.2021 - Current
- Part-time Manager, displaying shipment and organizing the store also doing Planogram working in fast pace and neatly organizing.
- Working in the Register handling cash.
- Customer service greet everyone and helping them find what they are looking for.
- Maintained clean and organized sales floor to provide an inviting shopping experience.
- Restocked merchandise regularly to ensure product availability and presentation standards.
- Trained new staff on store policies, product knowledge, and customer service
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Assisted customers in selecting jewelry and accessories to enhance their style.
Sales Associate
Mac Donald’s
Sterling
03.2022 - 06.2023
- Maintain accurate cash drawer balance throughout shifts.
- Resolve customer complaints promptly and professionally.
- Greeted customers and provided friendly customer service.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Complied with all health and safety regulations while performing job duties.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Built and maintained productive relationships with employees.
Education
High school diploma -
Parkview High School
Sterling, VASkills
- Cash handling
- Visual merchandising
- Customer engagement
- Retail operations
- Team collaboration
- Positive and professional
- Friendly and outgoing
- Product knowledge
Certification
Driver's License
Languages
- English, Fluent
- Spanish, Fluent
Personal Information
Willing To Relocate: Anywhere
Timeline
Sales Associate
Mac Donald’s
03.2022 - 06.2023
Retail Sales Associate
Icing By Claire's
10.2021 - Current
High school diploma -
Parkview High School