Jackie King
Baltimore,MD
Summary
Dedicated operations manager with expertise in enhancing customer satisfaction and resolving complaints swiftly. Proven ability to train teams and optimize performance.
Overview
20
20
years of professional experience
1996
1996
years of post-secondary education
Work History
Manager
Charleys
Parkville, Maryland
04.2022 - Current
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and developed team members on best practices and company standards.
- Managed inventory levels to optimize product availability and reduce waste.
- Resolved customer complaints promptly to maintain positive relationships and loyalty.
General Manager
Taco Bell
Baltimore, Mf
05.2006 - 04.2022
- Oversaw daily operations and ensured compliance with company policies.
- Managed staff scheduling and maintained optimal workforce levels.
- Implemented training programs to enhance employee performance and engagement.
- Coordinated inventory management and supply chain processes effectively.
- Developed strategies to improve customer service and satisfaction levels.
- Monitored financial performance and controlled operational costs efficiently.
- Fostered a positive work environment through team-building activities and open communication.
- Facilitated regular meetings to discuss issues, goals, and operational improvements.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
Education
Mt. Union High School
Mt.Union , PaSkills
- Operations management
- Inventory management
- Team training
- Customer complaint resolution
- Financial monitoring
- Customer relationship management
- Staff scheduling
- Problem solving
- Effective communication
- Employee development
Timeline
Manager
Charleys
04.2022 - Current
General Manager
Taco Bell
05.2006 - 04.2022
Mt. Union High School