Jackie McGuire
Tulsa,OK
Summary
Results-driven professional with expertise in customer service and claims management. Proven ability to enhance customer satisfaction while ensuring compliance and efficiency in workers' compensation processes.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Owner/Operator
Hometown Painting and Renovations
Tulsa, OK
01.2026 - Current
- Developed marketing materials that effectively promoted products and attracted new customers.
- Handled customer inquiries, providing exceptional service that enhanced customer satisfaction.
- Maintained relationships with existing clients by providing superior customer service.
- Maintained inventory levels and organized product displays to drive sales effectiveness.
- Coordinated with suppliers for timely delivery of quality goods.
- Trained new staff on operational procedures and customer service standards.
Risk Manager
GCC of America
Denver, CO
03.2012 - 02.2026
- Coordinated claims management process for injured employees across multiple departments.
- Reviewed medical records and documentation for compliance with workers' compensation regulations.
- Liaised with insurance adjusters to facilitate timely claim approvals and resolutions.
- Determined liability, compensability, and benefits due on each claim.
- Administered workers' compensation program covering injured employees.
- Assessed employee injury reports and determined eligibility for workers' compensation benefits.
- Conducted return-to-work assessments to support employee reintegration after injuries.
- Implemented strategies to improve communication between management and injured employees.
- Collaborated with legal counsel to resolve complex issues related to individual worker's compensation cases.
- Collaborated with legal teams on complex claims and litigation matters as needed.
- Conducted independent research on local state laws pertaining to workers' compensation policies and procedures.
- Analyzed financial data related to workers' compensation claims in order to identify any potential areas of cost savings.
- Prepared detailed reports outlining current trends in workers' compensation claims for management review.
- Attended meetings with representatives from various governmental agencies concerning proposed changes in legislation that would affect the company's approach towards managing worker's comp cases.
Nurse Technician
Oklahoma Surgical Hospital
Tulsa, OK
11.2022 - 02.2023
- Collaborated with medical teams to ensure seamless patient care.
- Assisted nurses in patient care and daily activities.
- Performed vital sign measurements including pulse rate, temperature, blood pressure and respiration.
- Documented patient information accurately in electronic health records.
- Transported patients safely between departments and facilities.
- Responded quickly to emergency situations in accordance with established protocols.
- Maintained a safe environment by adhering to infection control protocols and safety standards.
Education
Associate of Science - Nursing Administration
Marian College
Indianapolis, IN10-2002
Skills
Marketing strategy
- Client relations
- Customer service
- Supplier coordination
- Inventory management
- Inventory control
- Risk management
- Risk assessment
- Staff training
Certification
- ASSOCIATE OF RISK MANAGEMENT
Timeline
Owner/Operator
Hometown Painting and Renovations
01.2026 - Current
Nurse Technician
Oklahoma Surgical Hospital
11.2022 - 02.2023
Risk Manager
GCC of America
03.2012 - 02.2026
Associate of Science - Nursing Administration
Marian College