Jackie Oshatz
Kaimuki,HI
Summary
Dynamic and results-driven professional with exceptional customer service skills with track record of exceeding sales targets and enhancing guest engagement through effective upselling techniques. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Server
Novo Cafe
Westlake Village, CA
01.2023 - 08.2025
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills and efficiency by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items/discounts.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Set enthusiastic and exciting tone for entire dining experience as first point of contact for incoming guests and to allow them to feel like family.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Restaurant Hostess
Farfalla Trattoria
Westlake Village, CA
06.2022 - 12.2022
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Checked in with servers to confirm readiness before seating customers.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Retail Sales Associate
Zumiez
Thousand Oaks, CA
08.2021 - 05.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Line Operator and Cashier
Chipotle
Westlake, CA
10.2020 - 05.2021
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills and efficiency by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items/discounts.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Set enthusiastic and exciting tone for entire dining experience as first point of contact for incoming guests and to allow them to feel like family.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Bachelor of Arts - Business
Univeristy of Hawaii At Manoa
Honolulu, HI05-2027
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- High volume dining
- Customer satisfaction
- Enthusiastic attitude
- Consistently meeting goals and making improvements
Timeline
Server
Novo Cafe
01.2023 - 08.2025
Restaurant Hostess
Farfalla Trattoria
06.2022 - 12.2022
Retail Sales Associate
Zumiez
08.2021 - 05.2022
Line Operator and Cashier
Chipotle
10.2020 - 05.2021
Bachelor of Arts - Business
Univeristy of Hawaii At Manoa