JACKIE RIPPETOE
Detroit,MI
Summary
Versatile hospitality professional with extensive experience in food service management and banquet coordination. Demonstrates exceptional leadership in high-pressure environments, ensuring operational efficiency and top-tier guest satisfaction. Skilled in team development, event planning, and problem resolution. Adept at fostering strong relationships with both clients and staff to drive positive outcomes.
Overview
7
7
years of professional experience
Work History
Banquet Captain
Godfrey Hotel
Detroit, MI
07.2023 - Current
- Structuring the banquet bars and creating a SOP for the banquet bartenders.
- Delivering amenities to special hotel guests, ensuring all items are properly prepared and placed in the rooms.
- Implemented strategies to enhance service efficiency and guest experience during banquet events.
- Handled client inquiries and resolved issues promptly to maintain high levels of satisfaction.
- Supervised the set-up of buffets, ensuring quality presentation of all dishes.
- Monitored event timelines, adjusting service as needed to align with schedule changes.
CLINIC MANAGER
Wyandotte Chiropractic Clinic
01.2021 - 01.2023
- My responsibilities at this job include scheduling, ordering supplies, taking payment from patients, calling on insurance benefits, creating content for social media, and cleaning the office
ASSISTANT GENERAL MANAGER
Mimi Blue Meatballs
01.2020 - 01.2021
- My responsibilities at this job included taking inventory, ordering, assisting in the kitchen cooking, dishwashing, helping serving staff, managing third party orders, networking with local companies and charities
- During my time at the restaurant is when Covid happened and all restaurants had shut down, so I had learned a lot on problem solving with only a staff of one cook and myself with daily sales being at an all time high with carry out orders
- Multi tasking was amplified during this time to keep the customers satisfied with daily orders
GENERAL MANAGER
Major Biddle's
01.2018 - 01.2019
- My responsibilities at this job included managing schedules, prepping, ordering, inventory, social media, creating events, event planning, helping staff, filling in wherever my team needed me, writing checks, creating menus, creating specials, cleaning the restaurant, shopping for supplies, changing kegs, meeting with reps, receiving deliveries, and instating rules
- Reason for leaving was moving to Indiana
Education
General Studies -
TRUMAN HIGH SCHOOL
01.2011
MBA - Business Management
DeVry University
Skills
- Leadership
- Event Planning
- High-Pressure Problem Solving
- Operational Efficiency
- Guest Services Excellence
Timeline
Banquet Captain
Godfrey Hotel
07.2023 - Current
CLINIC MANAGER
Wyandotte Chiropractic Clinic
01.2021 - 01.2023
ASSISTANT GENERAL MANAGER
Mimi Blue Meatballs
01.2020 - 01.2021
GENERAL MANAGER
Major Biddle's
01.2018 - 01.2019
General Studies -
TRUMAN HIGH SCHOOL
MBA - Business Management
DeVry University
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