Jackie Rouse
Waterloo,SC
Summary
Results-driven sales expert with extensive experience at Spectrum, recognized for exceeding sales goals through effective relationship building and comprehensive product knowledge. Proficient in problem-solving and providing exceptional customer service, employing persuasive strategies to enhance client loyalty and satisfaction. Demonstrated success in dynamic settings, focused on delivering tangible outcomes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sales Associate
Spectrum
Greer, SC
05.2023 - Current
- Achieved consistent monthly sales targets through implementation of strategic selling techniques.
- Engaged customers to build rapport, encouraging repeat visits and loyalty.
- Processed transactions accurately with point-of-sale systems for efficient service.
- Resolved customer complaints professionally, maintaining satisfaction and confidence.
- Maintained knowledge of promotions to assist customers with product inquiries.
- Collaborated with team members to meet collective sales goals and enhance performance.
- Participated in ongoing training to refine skills in product knowledge and sales strategies.
- Managed relationships with leasing managers and agents across 40 apartment communities, ensuring effective communication.
Sales Associate
Spartanburg CDJR
Spartanburg, SC
01.2022 - 05.2023
- Managed entire sales cycle, from lead qualification to contract closure.
- Achieved an average of 15 vehicle sales monthly with a 30% conversion rate for test drives.
- Cultivated relationships that generated repeat and referral business, comprising 40% of total sales.
- Delivered personalized product presentations and financing options, consistently exceeding customer satisfaction and dealership performance goals.
Sales Associate
Benson Kia
Spartanburg, SC
05.2021 - 05.2022
- Managed complete automotive sales cycle, from prospecting to financing and contract closure.
- Consistently achieved monthly sales targets through tailored solutions and extensive product knowledge.
- Cultivated strong customer relationships, driving repeat business and enhancing dealership revenue.
- Delivered compelling product demonstrations and test drives to showcase Chrysler, Dodge, Jeep, and Ram features.
Warehouse Forklift Operator
MAU Workforce Solutions / BMW
Greer, SC
02.2018 - 05.2021
- Operate forklifts and other material-handling equipment to safely transport, load, and stage automotive parts within a high-volume manufacturing facility.
- Ensure accurate inventory movement by scanning, labeling, and documenting materials in alignment with BMW production standards.
- Maintain a clean and organized work environment while strictly adhering to OSHA safety regulations and company protocols.
- Collaborate with logistics, production, and quality teams to support efficient workflow and on-time assembly line operations.
Delivery Driver
FedEx
Greenville, SC
04.2016 - 02.2025
- Completed an average of 120–150 deliveries per day with a consistent 98% on-time rate, ensuring reliable service across assigned routes.
- Safely loaded, secured, and transported packages ranging from small parcels to bulk shipments, maintaining a zero-damage delivery record.
- Provided professional customer service by addressing inquiries, obtaining signatures, and resolving delivery issues, contributing to high customer satisfaction scores.
- Optimized routes and delivery sequencing to improve efficiency, reducing average delivery time by 10–15% per shift.
Cable Installation Technician
ECE Communications/ Charter Communications
Simpsonville, SC
06.2014 - 04.2016
- Serviced residential and commercial cable TV, internet, and phone installations with a focus on minimizing downtime.
- Utilized industry tools to diagnose and resolve RF and networking issues on coaxial and fiber infrastructure.
- Ensured optimal performance of customer premises equipment through effective troubleshooting and replacements.
- Coordinated with dispatch to enhance route efficiency while adhering to safety protocols.
Personal Trainer
Transform X Fitness
Greenville, SC
02.2009 - 05.2025
- Created tailored fitness programs to fulfill specific client objectives in weight loss and muscle development. Delivered training sessions emphasizing correct techniques and injury prevention strategies. Maintained a dedicated client base through exceptional service and measurable outcomes. Handled various business functions, such as scheduling, billing processes, marketing initiatives, and client progress tracking.
Education
High School Diploma -
Penn Foster Career School
Scranton, PASkills
- Problem-solving skills
- Time management
- Problem-solving
- Excellent people skills
- Goal oriented
- Relationship building
- Customer service
- Teamwork and collaboration
- Verbal/written communication
- CRM software proficiency
- Energetic self-starter
- Positive and professional
Accomplishments
- Consistently exceeded monthly sales quotas across multiple employers, averaging 20% above target at Spectrum Communications.
Key Achievements
Certification
Certifications & Technical Skills
- ISSA Certified Professional Trainer
- NCI Certified Nutrition Coach
- National Career Readiness Certificate (WorkKeys – Silver)
- CRM & Dealership Tools: Dealertrack, CDK Global, Reynolds & Reynolds, Salesforce
- Systems & Productivity: SAP, Microsoft Excel
Additional Information
Additional Roles (2001 – 2014)
Held progressive roles in logistics, production, and operations with BWI, Kimura Logistics, Mitsubishi, Alfmeier Fredericks & Rath, Gator Professional Detailing, Net X USA, UTI Logistics, Fehrer LLC, and Walmart Distribution. Responsibilities included warehouse supervision, forklift operation, inventory control, and process improvement.
Timeline
Sales Associate
Spectrum
05.2023 - Current
Sales Associate
Spartanburg CDJR
01.2022 - 05.2023
Sales Associate
Benson Kia
05.2021 - 05.2022
Warehouse Forklift Operator
MAU Workforce Solutions / BMW
02.2018 - 05.2021
Delivery Driver
FedEx
04.2016 - 02.2025
Cable Installation Technician
ECE Communications/ Charter Communications
06.2014 - 04.2016
Personal Trainer
Transform X Fitness
02.2009 - 05.2025
High School Diploma -
Penn Foster Career School