Jackie S
Gladwin
Summary
Effective Unit Secretary with superior expertise in patient privacy protocols and nursing unit operations. Well-versed in incoming call management and patient database updates demonstrated over 22 years of related experience.
Overview
22
22
years of professional experience
Work History
Unit Secretary
My Michigan Health
05.2003 - Current
- Led efforts in inventory management for office supplies, minimizing costs and ensuring resource availability.
- Developed patient intake forms that improved information accuracy and reduced processing time.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
Education
High School Diploma -
Gladwin High School
Gladwin, MINo Degree -
Mid Michigan Community College
Harrison, MISkills
- Incoming call reception
- Strong organization
- Customer service
- Telephone reception
- Appointment scheduling
- HIPAA compliance
- Unit secretary training
- Supply ordering
- Epic systems
Timeline
Unit Secretary
My Michigan Health
05.2003 - Current
High School Diploma -
Gladwin High School
No Degree -
Mid Michigan Community College