Jackie Salinas

• Creating, monitoring and adjusting schedules.
• Assist Supervisor setting up New offices for IOPs
• Set up new employees with on boarding, orientation, and ongoing training.
• Effective communication with clients, Prioritizing client needs while ensuring all interactions align with Quest Standard Operating Procedures and guidelines.
• Ensuring all staff adhere to all safety precautions while on the job.
• Mentor and coach staff.
• Step in as PSR/Float when Short staffed.
• Provide input on improving staff performance.
• Assist PSRs with problem solving
• Help staff keep up to date with training and distribute all quest new information.
• Assist with monthly statistics and data.
• Enhanced patient experience through compassionate care and communication during blood draw procedures.
• Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
• Established clear goals and expectations for the team, promoting accountability and fostering a high-performance culture.

• Collect blood specimens for all age groups following proper procedures.
• Preform drugs screens, breathteck, glucose tolerance test and biometric screening
• Increased customer satisfaction by addressing and resolving complaints in a timely manner.
• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
• Enhanced company reputation by providing exceptional customer service and support.
• Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
• Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
• Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
• Communicated with clients and customers to gather, provide and share updated information on products and services.
• Preform data entry of patient information in an accurate and timely manner.
• Contact client for clarification or additional information needed.
• Process billing information and collect payments when required.
• Preparing specimens which includes labeling, centrifuging, splitting and freezing.
• Order supply for Psc making sure supplies are not expired.
• Travel to additional sites when needed.
• Completed proper sanitation and cleaning of equipment and work areas between patients.
• Used personal protective equipment correctly to protect coworkers and patients.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Stocked phlebotomy area with appropriate supplies.
• Centrifuged blood samples as outlined in clinical protocols.
• Reviewed patient records for accuracy and completeness.
• Complete with company trainings.
• Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
• Addressed questions and concerns to educate patients on collection process and procedures.
• Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
• Enhanced customer satisfaction by addressing and resolving complex billing issues.
• Worked effectively in fast-paced environments.

• Preform capillars and vienipuctures
• Pediatric Heal sticks
• Order and process Lab Specimens
• Breath alcohol and urine Drug screens
• Ekgs
• Bleeding time test
• Glucose tolerance test
• Wound Cultures
• Calibrate Lab Machines
• Order Lab supplies
• Fax Patient results
• Organized daily work based on collection priority

Responsible for the efficient and effective collection of plasma from donors by performing venipuncture, monitoring the pheresis process and following Standard Operating Procedures (SOPs). May educate new donors on the use of therapeutic products made from donated plasma.