Jessica Short
Henryville,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Phlebotomist- Float
Quest Diagnostics
Louisville, KY
02.2025 - Current
- Maintained accurate patient records using electronic health record systems.
- Collected blood samples efficiently while adhering to safety and sanitation protocols.
- Monitored inventory levels of supplies and facilitated reorder processes to maintain stock availability.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Owner
SOSJess
Henryville
09.2017 - Current
- Handyman services, landscaping, and interior exterior residential construction , commercial & residential cleaning and minor plumbing.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Managed handy-woman business, growing revenue to $30,000 in first year.
- Aligned branding initiatives and sales strategies with client goals
Phlebotomist-Float
BioReference Laboratories
Louisville, KY
04.2024 - 02.2025
- Collected blood samples from patients in various settings, ensuring comfort and safety.
- Maintained accurate documentation of patient interactions and sample collections.
- Implemented best practices for infection control and specimen handling.
- Collaborated with healthcare professionals to coordinate patient care effectively.
Scheduler
LHC Group- Formerly CareTenders
Jeffersonville, IN
06.2023 - 04.2024
- Scheduled patient appointments, ensuring optimal use of resources and time management.
- Coordinated with healthcare providers to confirm availability and resolve scheduling conflicts.
- Managed electronic health record systems for accurate patient information and appointment tracking.
- Communicated effectively with patients regarding appointment details, policies, and procedures.
- Trained new staff on scheduling protocols and system usage to ensure consistency in operations.
Specimen Processor/Phlebotomist
Norton Healthcare
Louisville, KY
02.2022 - 05.2023
- Performs venipunctures daily , within established turn-around times and ensuring specimens are processed in timely manner upon receipt in Laboratory.
- Set up, maintained and verified sterility of lab equipment and tools.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Learned new skills and applied to daily tasks to improve efficiency and productivity
Mobile Phlebotomist
LabCorp
Louisville, KY
11.2019 - 01.2022
- Perform blood collection by venipuncture and capillary techniques of all age groups
- Prepare and process all collected specimens for testing and analysis
- Processing insurance information and collecting appropriate payment from patient
- Traveling to multiple sites, while keeping specimens appropriately stored.
- Obtained blood specimens by performing venipunctures and finger sticks 50-75 times per day
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles.
- Organized daily work based on collection priority.
- Centrifuged blood samples as outlined in clinical protocols.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Phlebotomist
Baptist Health Floyd
New Albany, IN
05.2018 - 06.2020
- Obtain blood specimens by performing venipunctures and finger sticks, on average range of 150 to 200 patients per day
- Track collected specimens by initialing, dating, and noting times of collection
- Promptly responding to codes throughout facility
- Helping coworkers stay caught up on timed draws
- Specimen processing
- Making sure all appropriate PPE is being worn properly.
Caregiver /Mobile Phlebotomist
Eldercare 4 Families
Louisville, KY
10.2013 - 09.2017
- Assisted and motivated patients with daily activities, physical therapy, medication reminders, shower and bathroom assistance
- In addition to helping them develop personalized daily routine, which reduced recovery days
- Occasionally was able to help out by drawing labs in patients' homes that were ordered by physicians.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs
Customer Service Representative /Receptionist
Norton Healthcare /Dr. Hafendorfer & Hafendorfer
Louisville, KY
02.2009 - 09.2014
- Answering 65-70 calls per day from patients needing help to resolve insurance claims or questions related to medical care and benefits information, or direct them to proper resources for further assistance
- After two years made transition within company into physician's office
- As medical receptionist coordinating daily administration of doctors, staff, visitors and patients at healthcare facility
- Schedule appointments, answer patient inquiries, handle patient emergencies, and monitor stock and supplies.
- Answered customer telephone calls promptly to avoid on-hold wait times
Bar Manager/shift Manager/ Bartender
Cluckers & Tumbleweed Restaurants
Jeffersonville, IN
01.2002 - 01.2013
- Lead team that consisted of 30 plus employees
- Reduced and controlled expenses by making sure each employee on each shift were using correct amount of ingredients in food and drink items prepared
- Collaborated with owners and General Manager to develop incentive performance plan which motivated staff and in addition produced increase of 5% sales per employee, as well as 20% total sales.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
Emergency Room Technician/ Phlebotomist
University of Louisville Hospital
Louisville, KY
01.2005 - 12.2008
- Assisted EMS/ER Staff with trauma/urgent care, initiating CPR, as well as unit secretary duties
- Shortly after mastering primary and secondary roles, was appointed “lead tech” to other technicians.
- Quickly responded to codes and cardiac monitor alarms.
- Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
- Provided triage, first-aid and referral to outside medical providers during workplace injury or medical emergency.
Education
LPN - Nursing
Galen College of Nursing
Louisville, KY06.2009
Skills
- Proficient in specimen processing techniques
- Navigate EMR systems
- Skilled in performing venipuncture and capillary puncture on diverse patient populations
- Patient care for COVID-19 cases
- Requisition management and specimen aliquoting
- Workload prioritization
- Urine collection
- Laboratory safety protocols
Timeline
Phlebotomist- Float
Quest Diagnostics
02.2025 - Current
Phlebotomist-Float
BioReference Laboratories
04.2024 - 02.2025
Scheduler
LHC Group- Formerly CareTenders
06.2023 - 04.2024
Specimen Processor/Phlebotomist
Norton Healthcare
02.2022 - 05.2023
Mobile Phlebotomist
LabCorp
11.2019 - 01.2022
Phlebotomist
Baptist Health Floyd
05.2018 - 06.2020
Owner
SOSJess
09.2017 - Current
Caregiver /Mobile Phlebotomist
Eldercare 4 Families
10.2013 - 09.2017
Customer Service Representative /Receptionist
Norton Healthcare /Dr. Hafendorfer & Hafendorfer
02.2009 - 09.2014
Emergency Room Technician/ Phlebotomist
University of Louisville Hospital
01.2005 - 12.2008
Bar Manager/shift Manager/ Bartender
Cluckers & Tumbleweed Restaurants
01.2002 - 01.2013
LPN - Nursing
Galen College of Nursing