Jackie Samora
Phoenix,AZ
Summary
Hardworking General Maintenance Worker with wide-ranging skills in troubleshooting, maintaining and repairing equipment and facilities. Works great with team members and smoothly handles different assignments. Thorough in completing tasks with focus on quality.
Overview
10
10
years of professional experience
Work History
General Maintenance Worker
Maricopa County
04.2024 - Current
- Operated various hand tools, power tools, and specialized equipment safely while executing assigned tasks efficiently.
- Supported special projects such as renovations or installations by providing skilled labor assistance when necessary.
- Monitored compliance of safety policies and procedures and coordinated protective gear for workers to maintain safe conditions.
- Provided exceptional customer service when interacting with clients regarding facility-related concerns or requests.
Drywall Hanger and Finisher
Courtland Renovations
02.2020 - Current
- Prepared work area, tools and equipment for job site.
- Measured and marked cutting lines on drywall for lengths, heights and penetrations.
- Streamlined the installation process by using specialized tools such as lifts, taping tools, and screw guns.
- Finished and trimmed drywall with professional-level quality.
- Applied sealing compound over cracks, holes, and nail heads using trowels, broad-knives or spatulas.
- Inspected surfaces to evaluate quality and applied extra attention to fill in holes and rectify errors.
- Improved job site safety by adhering to OSHA regulations and maintaining a clean work environment.
- Ensured high-quality finishes with meticulous attention to detail during the taping and mudding process.
Restoration Technician
Service Masters by Desert Dry
07.2019 - 02.2020
- Performed thorough inspections to accurately assess property damage and determine appropriate restoration methods.
- Sprayed and fogged upholstery, carpets and accessories with conditioners, protectors, deodorizers and disinfectants.
- Cleaned and restored interiors of homes damaged by fire, water or smoke, using commercial cleaning equipment
- Enhanced customer satisfaction by providing prompt, high-quality services for water, fire, and mold damage restorations.
- Maintained a safe work environment by adhering to all safety guidelines and protocols during restoration projects.
- Demonstrated expertise in handling various types of restoration projects such as water extraction, structural drying, content cleaning, and odor removal.
Supervisor/Manager
UPS
09.2018 - 07.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Achieved results by working with staff to meet established targets.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Sales Representative
DISH NETWOK
03.2018 - 09.2018
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Route Driver
Cintas
06.2014 - 03.2018
- Enhanced route efficiency by consistently analyzing and optimizing delivery routes.
- Increased safety awareness by conducting regular vehicle inspections and adhering to traffic regulations.
- Received, counted and inspected inventory for delivery.
- Promoted company values through consistent demonstration of commitment to excellence during daily operations.
- Maintained strong professional relationships with clients through effective communication and problem-solving skills.
- Inspected and loaded delivery trucks and picked up customer returns.
- Contributed to a positive workplace atmosphere by maintaining professionalism and courtesy when interacting with colleagues and supervisors alike.
- Boosted productivity through proficient use of GPS devices and other navigational tools for efficient route planning.
- Logged mileage, stops, orders and carton counts for each route.
- Ensured compliance with company policies and DOT regulations, contributing to a safe work environment for all employees.
- Managed time effectively to accommodate both regular stops as well as ad-hoc requests from clients along the delivery route.
Education
Associate In Business Administration - Business Administration And Management
Grand Canyon University
Phoenix, AZ05.2012
Skills
- Microsoft Office (10 years)
- Leadership Experience (10 years)
- Management Experience (7 years)
- Restoration Industry Experience
- Restoration
- Fire Restoration
- Route Driving
- Handyman
- Upselling
- Water Damage Restoration
- Construction
- Driving
- Sales
- Carpentry
- Leadership
- Power tool proficiency
- Fixture replacement
- Plumbing Repairs
- Masonry work
- HVAC maintenance
- Vehicle Maintenance
- Drywall Repair
- Roofing repairs
- Landscaping knowledge
- Equipment Maintenance
- Cleaning and sanitizing
- Repair and Maintenance
Timeline
General Maintenance Worker
Maricopa County
04.2024 - Current
Drywall Hanger and Finisher
Courtland Renovations
02.2020 - Current
Restoration Technician
Service Masters by Desert Dry
07.2019 - 02.2020
Supervisor/Manager
UPS
09.2018 - 07.2019
Sales Representative
DISH NETWOK
03.2018 - 09.2018
Route Driver
Cintas
06.2014 - 03.2018
Associate In Business Administration - Business Administration And Management
Grand Canyon University