Jackie Scott
Fenwick,WV
Summary
Dynamic professional with experience at UPMC GoHealth, excelling in patient engagement and relationship management. Proven ability to enhance patient experiences through effective communication and meticulous management of electronic health records. Adaptable and results-driven, I thrive in fast-paced environments, ensuring operational efficiency and high-quality service delivery.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Raleigh County Schools
Raleigh County, WV
11.2025 - Current
- Delivered engaging lesson plans in alignment with curriculum standards.
- Adapted instructional materials to meet diverse student needs and learning styles.
- Managed classroom behavior to maintain a positive and productive learning environment.
- Collaborated with full-time teachers to support ongoing educational initiatives.
Patient Experience Representative
UPMC GoHealth
Fayetteville, WV
04.2025 - 04.2026
- Assisted patients with appointment scheduling and coordination of care services.
- Responded to patient inquiries, providing clear and accurate information regarding services.
- Collaborated with healthcare providers to enhance patient experience and streamline processes.
- Managed electronic health records, ensuring data accuracy and compliance with privacy regulations.
Front Office Assistant
MedExpress Urgent Care
Fayetteville, WV
06.2010 - 04.2025
- Managed patient check-in and check-out processes to streamline operations.
- Scheduled appointments and coordinated with medical staff for optimal patient flow.
- Assisted in maintaining accurate patient records using electronic health record (EHR) systems.
- Provided exceptional customer service to patients, addressing inquiries and concerns promptly.
Education
High School Diploma -
Nicholas County High School
Summersville, WVAssociate of Science - Secretarial Science
College of West Virginia
Beckley, WV05.1998
Associate of Science - Medical Assisting
College of West Virginia
Beckley, WV05.1998
Skills
- Classroom management
- Adaptable
- Relationship building and management
- Verbal and written communication
Certification
State of West Virginia RS-1 General Substitute
#C8A150900456
Timeline
Substitute Teacher
Raleigh County Schools
11.2025 - Current
Patient Experience Representative
UPMC GoHealth
04.2025 - 04.2026
Front Office Assistant
MedExpress Urgent Care
06.2010 - 04.2025
High School Diploma -
Nicholas County High School
Associate of Science - Secretarial Science
College of West Virginia
Associate of Science - Medical Assisting
College of West Virginia