Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jackie Vanden Heuvel

Green Bay,WI

Summary

Seeking to establish a full-time position with a challenging yet progressive company in which I may utilize my skills and abilities . Skills and Abilities: Inside sales representative (19 years) Purchasing manager (2 years) Assist accounts payable department (8 years) Assist accounts receivable department (8 years) Service coordinator and billing (6 years) Experience with Microsoft applications (word, excel spreadsheets, publisher, and outlook, (20 years) Data entry, 10 key, and office environment experience (20 years) Assisted as an in-house computer technician (1 year) Assisted in quality certifications (3 years +) Inventory control experience (7 years) Mechanical and electrical assembler (4 years) Worked as a team leader, supervision and training of employees (2 years) Excellent customer service and human relation skills Able to work independently or as a team member Hard working, detail orientated, well organized, out going and personable Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

29
29
years of professional experience

Work History

Customer Service Representative

Brabazon Pump & Compressor
01.2004 - Current
  • Duties vary from answering parts calls, data entry, researching parts, and tracking orders.
  • Promoted to purchasing manager for 2 years.
  • Promoted to unit sales while also working as service coordinator.
  • Assist both accounts payable and account receivable departments as needed.
  • Current duties of inside sales include order management of large equipment projects from order entry, ordering all components, receiving, and scheduling shipping, through invoicing orders complete.
  • I also manage one of the largest established accounts which requires creative thinking in how to meet the unique customer needs.
  • Assisted with implementing two new computer systems.
  • Assisted in launching and running a new sister company including testing, set up, business operations including order entry, invoicing, receiving, and tech support.
  • Updated account information to maintain customer records
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Processed customer service orders promptly to increase customer satisfaction
  • Participated in team meetings and training sessions to stay informed about product updates and changes
  • Provided primary customer support to internal and external customers
  • Utilized customer service software to manage interactions and track customer satisfaction
  • Developed customer service policies and procedures to meet and exceed industry service standards
  • Maintained up-to-date knowledge of product and service changes
  • Followed up with customers about resolved issues to maintain high standards of customer service
  • Educated customers about billing, payment processing and support policies and procedures
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
  • Sought ways to improve processes and services provided
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives
  • Followed through on all critical inter-departmental escalations to increase customer retention rates..

Assembler- Shipping-receiving

PDQ Manufacturing
01.1995 - 01.2003
  • Duties varied from mechanical and electrical assembler, to receiving clerk
  • Also assisted with ISO 9001 certification control (writing and maintaining work instructions and blue prints)
  • I achieved knowledge working with the company computer technician, doing repairs and updating hardware and software
  • I also setup and maintained technical support for codesoft program and printers
  • In addition, I also had clerical duties with Microsoft Word, Excel, and Syteline (filing, faxing, copying, creating and updating spreadsheets for kan-ban cards, labels, and instruction sheets on procedures for training).

cashier

Cd Expo
01.1999 - 01.2001
  • Music resale shop, various duties included creating advertisements for business, which included graphic designs, fliers, and creating business formats in excel spreadsheets
  • When applicable, worked as computer-troubleshooting advisor.

Education

WI Diploma -

Seymour High School
Seymour
1996

Skills

  • Reading Comprehension
  • Report Preparation
  • Recordkeeping Strengths
  • Customer Relations
  • Call center
  • Microsoft office suites
  • Inventory control
  • Accounting, receivables, payables
  • Purchasing
  • Sales

Timeline

Customer Service Representative

Brabazon Pump & Compressor
01.2004 - Current

cashier

Cd Expo
01.1999 - 01.2001

Assembler- Shipping-receiving

PDQ Manufacturing
01.1995 - 01.2003

WI Diploma -

Seymour High School
Jackie Vanden Heuvel