Hi, I’m
Jackie Waugaman
Zanesville,OH
Summary
retail professional with extensive experience at Lowes Home Improvement, excelling in merchandise presentation and customer service. Proven ability to enhance store organization and optimize layouts, driving sales growth. Strong communication skills and adept in pricing strategies, consistently fostering customer satisfaction and loyalty through exceptional service.
Overview
2026
years of professional experience
Work History
Lowes Home Improvment
Merchandise Associate
Job overview
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Updated signage and price tags to reflect current sales.
- Optimized store layouts by strategically placing popular items in high visibility areas, drawing customer attention and increasing sales.
- Built end caps and aisle displays to highlight products and support latest promotions.
Lowes Home Improvment
Appliance Sales Specialist
12.2024 - Current
Job overview
- Meticulously maintained the appliance showroom to provide an inviting and professional environment for clients.
- Provided exceptional after-sales service, leading to numerous repeat customers and referrals.
- Utilized Software to check item availability in store inventory.
- Demonstrated features and benefits while assisting customers in making informed decisions based on needs and wants.
Lowes
Pricing Coordinator
06.2021 - 06.2023
Job overview
- Developed strong relationships with internal teams and facilitating open communication channels for effective collaboration on pricing.
- Maintained up-to-date pricing data.
- Mitigated potential revenue losses by proactively identifying and addressing pricing errors in a timely manner.
- Provided accurate and timely reporting on key performance indicators related to pricing activities for informed decisionmaking.
- Streamlined the price adjustment process, ensuring timely implementation of changes in line with business needs.
- Assisted in the development of promotional pricing plans to drive sales growth and customer acquisition.
Lowes Home Improvment
Head Cashier
09.2019 - 06.2021
Job overview
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Wendys Fast Food
Assistant General Manager
12.2018 - 09.2020
Job overview
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Education
Philo High SchoolPhilo, OH
High School Diploma
05.2015
Skills
- Retail experience
- Store organization
- Cash management
- Planogram execution
- Merchandise presentation
- Pricing and signage updates
- Display setup
- Planograms
- Promotional support
- Equipment operation
- Hospitality and accommodation
- Returns management
- Pricing standards
- Sales
Timeline
Appliance Sales Specialist
Lowes Home Improvment
12.2024 - Current
Pricing Coordinator
Lowes
06.2021 - 06.2023
Head Cashier
Lowes Home Improvment
09.2019 - 06.2021
Assistant General Manager
Wendys Fast Food
12.2018 - 09.2020
Merchandise Associate
Lowes Home Improvment
Philo High School
High School Diploma
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