Jackie Young

• Managed multi-line phone system and pleasantly greeted patients.
• Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
• Maintained office and waiting room, keeping common areas clean and tidy.
• Entered data from pet records and office visits into computer system.
• Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Maintained current and accurate medical records for patients.
• Transcribed phone messages and relayed to appropriate personnel.
• Supported office staff and operational requirements with administrative tasks.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Managed office bookkeeping with insurance billing and patient payments.

• Positioned animals for diagnostic imaging such as x-rays and scans.
• Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
• Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
• Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
• Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
• Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
• Improved client relations through effective communication and education on pet health needs.
• Provided customer support to clients, answering questions and addressing concerns.
• Maintained medical records and documentation accurately, recording patient histories and treatment plans.
• Collected and processed samples for laboratory testing.
• Kept detailed records of animal treatments and medications.

Performed tasks related to equine reproduction including collection and mare breeding.

• Assisting with foaling out mares.

•Assistance with the process of cooling semen.

•Keeping horse barn and breeding facilities organized and clean.

Maintained mare records in a neat and orderly manner.