Jacqueline Dutmers
Syracuse,NY
Summary
Dedicated professional with extensive experience in emergency medical services at Syracuse University Ambulance and American Medical Response. Proven ability in decision-making and active listening, ensuring efficient patient care and timely transport. Recognized for maintaining high standards of customer service and operational coordination in high-pressure environments.
Overview
2
2
years of professional experience
Work History
Dispatcher
Syracuse University Ambulance
10.2024 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 6 fleet vehicles.
Medical Transport Driver
Barnes Healthcare Services
08.2024 - Current
- Maintained professional image and attitude to positively represent transport company and help build reputation for excellent customer service.
- Achieved daily preparation for vehicle inspections prior to travel
- Successfully operated GPS devices, radios and cellular devices to optimize route and maintain dispatch communications.
EMT-Basic
American Medical Response, AMR
04.2024 - Current
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Evaluated patient histories to assess and prioritize levels of care.
- Estimated 400 hours on an Advanced Life Support rig
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
EMT-Basic
Syracuse University Ambulance
01.2023 - Current
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Estimated 900 hours of experience on ALS and BLS rigs
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
Education
Bachelor of Science - Biology And Public Health
Syracuse University
Syracuse, NY05-2026
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Stress tolerance
- Time management
- Adaptability
- Flexibility
- Leadership Skills
Timeline
Dispatcher
Syracuse University Ambulance
10.2024 - Current
Medical Transport Driver
Barnes Healthcare Services
08.2024 - Current
EMT-Basic
American Medical Response, AMR
04.2024 - Current
EMT-Basic
Syracuse University Ambulance
01.2023 - Current
Bachelor of Science - Biology And Public Health
Syracuse University
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