Jacklyeen Shamon
Maspeth,NY
Summary
Experienced hospitality professional skilled in coaching and mentoring staff to deliver outstanding service. Proven ability to manage high-pressure situations while implementing efficient processes, enhancing both guest satisfaction and team performance.
Overview
8
8
years of professional experience
Work History
Hostess Manager / Bartender
NYC Sports Gentleman Club
Queens, NY
02.2020 - Current
- Supervised daily operations of front-of-house staff to ensure exceptional guest experiences.
- Trained and mentored new hostesses on customer service protocols and club policies.
- Developed and implemented efficient seating arrangements to optimize guest flow during peak hours.
- Coordinated special events and VIP services, enhancing overall visitor satisfaction.
- Collaborated with management on staff scheduling and resource allocation for improved efficiency.
- Resolved guest inquiries and complaints promptly, maintaining a positive atmosphere within the club.
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Supervised daily bar operations ensuring high-quality service and customer satisfaction.
- Trained and mentored bartending staff on techniques, drink recipes, and customer engagement.
- Ensured compliance with health, safety, and alcohol regulations in all aspects of bar operations.
Bartender Manager / Property Management Assistance
Vixens
02.2019 - 01.2020
- Mixed and served beverages in high-volume bar environment.
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Reduced discrepancies in financial records by conducting thorough monthly reconciliations for property management accounts.
- Trained new staff on drink preparation techniques and customer service standards.
- Optimized asset performance through proactive property management initiatives, enhancing tenant retention and overall satisfaction.
- Assisted in planning and executing special events, increasing bar patronage and engagement.
Sales Associate
Bath and Body Work
Queens, NY
01.2018 - 02.2019
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Maintained knowledge of current promotions and product lines to effectively communicate benefits to customers.
- Processed transactions accurately and efficiently, ensuring a smooth checkout experience for all customers.
- Collaborated with team members to achieve sales targets and maintain a positive work environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Skills
- Reservation management
- Employee scheduling
- Food safety compliance
- Sales promotion
- Brand representation
- Customer service
- Coaching and mentoring
- Strategic planning
- Quality control
- Event coordination
- Teamwork and collaboration
- Excellent communication
Timeline
Hostess Manager / Bartender
NYC Sports Gentleman Club
02.2020 - Current
Bartender Manager / Property Management Assistance
Vixens
02.2019 - 01.2020
Sales Associate
Bath and Body Work
01.2018 - 02.2019