Jacklynn Nieves
Channahon,IL
Summary
Background includes customer service, training and restaurant work in diverse environments with 4-5 years of coffeemaker experience. Adept at multitasking in fast-paced environments to meet customer needs and support team members. Well-versed in all beverage types and specialty preparations.
Overview
4
4
years of professional experience
Work History
Barista Trainer
Starbucks
05.2023 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Customized training strategies based on individual barista knowledge, experience and strengths
- Taught proper procedures and strategies for success to new employees.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Maintained regular and consistent attendance and punctuality.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Operational Manager
Dunkin' Donuts
07.2019 - 05.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Education
Associate of Arts - Diagnostic Medical Sonography
Joliet Junior College
Joliet, ILHigh School Diploma -
Lockport Township High School
Lockport, IL06.2020
Skills
- POS System Operations
- Ability to Adapt
- Coffee Machinery
- Coaching and Development
- Leadership
- Team Player
- Order Accuracy
- Resolving Complaints
- New Hire Training
- Restaurant Operation
- Safe Food Handling Practices
Timeline
Barista Trainer
Starbucks
05.2023 - Current
Operational Manager
Dunkin' Donuts
07.2019 - 05.2023
Associate of Arts - Diagnostic Medical Sonography
Joliet Junior College
High School Diploma -
Lockport Township High School
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