Jacqueline Alvarado

•Staffs and orders supplies according to budget guidelines and department needs
•Maintains QA statistics (including patient wait times, etc.) and reports results to Supervisor
•Oversees the daily activities of the registration area to insure department standards are met
•Assists Supervisor in educating registration staff of any changes pertinent to their roles
•When appropriate, relieves staff members during employee sick/vacation time
Secures all signatures necessary for treatments, release of medical information, assignment of insurance benefits and payment of services from legally responsible patients
•Works closely and professionally with nursing and ancillary departments in effort to maintain a teamwork approach
Excels in all functions performed by patient representatives
•Collects/requests deposits and copays
Assumes on-call responsibilities to insure adequate staffing and problem-solving
•Registers all patient types
•Assists in resolving patient concerns
•Assists Supervisor to insure all personnel department policies and procedures are followed
•Acts in capacity of supervisor in his/her absence, and informs Supervisor of all issues upon their return
•Maintains effectiveness of patient flow

•Attends in-service presentations, and completes mandatory education week, including but not limited to, infection control, patient safety, quality improvements, MSDS and OSHA standards.
•Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient safety issues
Practices and adheres to the “Code of Conduct” philosophy and “Mission and Value Statement”

• Evaluated program success through regular audits, making recommendations for improvements based on identified trends.
• Developed customized reporting templates, simplifying data tracking while maintaining accuracy of information recorded during screenings.
• Liaised with parents to address any concerns or questions regarding their child''s hearing screening results.
• Actively participated in team meetings to discuss program goals, ongoing initiatives, and opportunities for growth within the newborn hearing screening program.
• Established rapport with families, creating a comfortable atmosphere during the hearing screening process.
• Assisted with database management for patient, billing and appointment information.
• Works directly with nursing staff, patients and parents to communicate relevance of hearing screening and early intervention to support positive outcomes.
• Conducted a estimate of 10-15 newborn hearing screenings on infants daily in nursery and NICU prior to discharge from hospital.
• Maintained and used hearing screening equipment.
• Scheduled follow up for failed screens to support patients' needs.
• Improved newborn hearing screening rates by efficiently administering tests and accurately recording results.
• Participated in ongoing professional development to stay current with best practices in newborn hearing screening.

• Managed in-person and telephone guest inquiries, customer service requests
• Resolved guest complaints to maintain customer satisfaction and workforce effectiveness
• Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Cultivated positive guest relations by managing information and orchestrating speedy seating.
• Answered customer questions about hours, seating, and menu information.

• Addressed guest complaints and resolved issues to promote satisfaction
• Maintained clean and organized appearance for all areas to attract and retain customers
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
• Restocked inventory
• Learned different work tasks in order to provide skilled backup for diverse roles
• Answered questions about store policies and addressed customer concerns.
• Addressed customer needs and made product recommendations to increase sales.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Restocked and organized merchandise in front lanes.