Jackson Fernandez
Bronx
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
7
7
years of professional experience
Work History
Retail Sales Specialist
Optimum
03.2023 - Current
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
- Increased sales and customer satisfaction through personalized servicing.
- Consistently met or exceeded individual sales goals while contributing to overall store success.
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
- Developed strong relationships with customers, resulting in repeat business and loyalty.
Sales Consultant
AT&T
09.2022 - 03.2023
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Responded to telephone and in-person requests for information.
Sales Consultant Representative
Nissan Motor Co. Ltd.
08.2021 - 02.2022
- Collaborated with team members to achieve monthly and quarterly sales targets consistently.
- Boosted company reputation through exceptional customer service, resulting in increased repeat business.
- Negotiated contracts with clients, ensuring mutually beneficial terms for both parties involved.
- Enhanced customer satisfaction by providing personalized product recommendations based on their needs and preferences.
Mobile Expert
T Mobileretailer
09.2017 - 08.2021
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
- Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.
Education
Bachelor of Science - Computer And Information Sciences
Westchester Community College
Valhalla, NY06.2027
High School Diploma -
Bronx Engineering And Technology Academy
Bronx, NY06.2013
Skills
- Multitasking efficiency
- Time Management Capabilities
- Training and mentoring
- Visual Merchandising Proficiency
- Management
- Attention to Detail Focus
- Organizational Skills Development
- Cash Handling Accuracy
- Problem-solving competence
- Sales expertise
- Marketing Strategies
- Reliable and Responsible
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Retail Sales Specialist
Optimum
03.2023 - Current
Sales Consultant
AT&T
09.2022 - 03.2023
Sales Consultant Representative
Nissan Motor Co. Ltd.
08.2021 - 02.2022
Mobile Expert
T Mobileretailer
09.2017 - 08.2021
Bachelor of Science - Computer And Information Sciences
Westchester Community College
High School Diploma -
Bronx Engineering And Technology Academy
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