Jackson Keillor
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
9
9
years of professional experience
Work History
Government Account Manager
Grainger Industrial Supply
06.2022 - Current
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Maintained current knowledge of evolving changes in marketplace.
- Knowledge of sales forecasting, opportunity management and customer planning.
- Understanding of Salesforce and SAP functions.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Developed and maintained strong working relationships with professionals as well as vendor partners within assigned territory.
- Collaborated with cross-functional teams to develop winning bid strategies for government contracts.
Sales Specialist
Grainger Industrial Supply
03.2019 - 06.2022
- Recorded accurate and efficient records in customer database.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Generated new leads through networking and attending industry events.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Supporting account managers with finding new projects, leads, and contacts.
Sales Associate
Grainger Industrial Supply
05.2016 - 03.2019
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to build rapport and loyalty.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Sales Associate
Lowes
09.2015 - 02.2016
- Listened to customer needs and desires to identify and recommend optimal products.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Florida State University Schools
Tallahassee, FL05.2015
Skills
- Account Servicing
- Point of sale operation
- Organization and Time Management
- Supply Management
- Territory Management
- Strategic Account Planning
- Vendor Management
- CRM Software
- Project Management
Timeline
Government Account Manager
Grainger Industrial Supply
06.2022 - Current
Sales Specialist
Grainger Industrial Supply
03.2019 - 06.2022
Sales Associate
Grainger Industrial Supply
05.2016 - 03.2019
Sales Associate
Lowes
09.2015 - 02.2016
High School Diploma -
Florida State University Schools