Jackson Morton
Houston
Summary
Dynamic and results-driven server with extensive experience at Amrina, excelling in customer service and sales strategies. Proven ability to enhance guest engagement and drive revenue through menu expertise and effective communication. Recognized for maintaining high order accuracy while fostering a positive dining experience.
Overview
7
7
years of professional experience
Work History
Server
Amrina
The Woodlands
09.2023 - 06.2025
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Provided excellent customer service to ensure satisfaction.
Server
The Refuge Steakhouse & Bourbon Bar
Tomball
09.2022 - 09.2023
- Persuaded or influenced guest purchase by enticing with higher margin items and add-ons.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Greeted and accommodated guests, building positive experience from first interaction.
Server/Bar Back
Mastro's Ocean Club
The Woodlands
11.2021 - 09.2022
- Rotated and restocked produce, beer and wine in coolers and liquor rooms.
- Completed opening and closing duties according to established checklist.
- Provided and replenished beverage stock and supplies.
Server/Bartender
Sorriso
The Woodlands
07.2021 - 11.2021
- Used restaurant industry terms and lingo to effectively communicate with front-of-house and back-of-house staff.
- Prioritized enticement of higher margin items and add-ons.
- Prepared and served food and beverages to customers.
- Greeted and accommodated guests, building positive experience from first interaction.
Bartender
Torchy's Tacos
The Woodlands
08.2020 - 07.2021
- Completed POS transactions, returning currency, coin and payment cards to patrons.
- Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues.
- Assessed bar inventory and completed requisition sheets to restock supplies.
- Trained and mentored new team members in proper bar operations.
Bartender
Torchy's Tacos
College Station
08.2018 - 08.2020
- Completed POS transactions, returning currency, coin and payment cards to patrons.
- Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues.
- Assessed bar inventory and completed requisition sheets to restock supplies.
- Trained and mentored new team members in proper bar operations.
- Suggested additional items to customers to increase bar sales.
- Assessed customer feedback and concerns to recommend marketing adjustments.
- Analyzed inventory to identify excess, slow-moving and obsolete inventory.
Education
Construction Science
Sam Houston State University
12.2021
Construction Science
Blinn College
05.2020
Construction Science
Lone Star Community College
05.2018
The Woodlands High School
06.2017
Skills
- Customer service and support
- POS operations management
- Menu expertise
- Sales strategies
- Order accuracy
- Guest engagement
References
- Tiffany, Peters, Dealer Principle, C.O.O., Tapeters1993@gmail.com, (936) 328-9701, Peters Tractor & Equipment, Co., Mentor/Former Employer
- Todd, Donnell, Programming Manager, todddmonnell83@gmail.com, (214) 769-7080, Studio Movie Grill, Mentor
Volunteer Experience
Boy Scouts Of America, Eagle Scout, 2017-01, Present, Assisted in the planning and execution of community food drives. Backpacked 500+ Miles over a 7-year career. Lead the completion of a large-scale, "Eagle Project," a project designed to capture rainwater for a community garden.
Timeline
Server
Amrina
09.2023 - 06.2025
Server
The Refuge Steakhouse & Bourbon Bar
09.2022 - 09.2023
Server/Bar Back
Mastro's Ocean Club
11.2021 - 09.2022
Server/Bartender
Sorriso
07.2021 - 11.2021
Bartender
Torchy's Tacos
08.2020 - 07.2021
Bartender
Torchy's Tacos
08.2018 - 08.2020
Construction Science
Sam Houston State University
Construction Science
Blinn College
Construction Science
Lone Star Community College
The Woodlands High School
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