Jackson Mussetter
North Branch,MN
Summary
Dynamic Shift Lead at Jersey Mike's Subs with a strong focus on customer satisfaction and team motivation. Enhanced service speed through process improvements, resulting in increased sales. Expert in cash handling and staff supervision, fostering a productive environment while training new employees to uphold high standards of service and quality.
Overview
2
2
years of professional experience
Work History
Shift Lead
Jersey Mike's Subs
04.2024 - Current
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained and mentored new team members on company standards and procedures.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Implemented process improvements that enhanced customer satisfaction and service speed.
- Conducted regular quality control checks to maintain food safety and cleanliness standards.
- Resolved customer complaints promptly, fostering a positive dining experience.
- Collaborated with management on promotional strategies to increase sales and visibility.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
High School Diploma -
North Branch Highschool
North Branch, MN06.2024
Skills
- Customer service focus
- Guest service
- Team motivation
- Staff supervision
- Sales proficiency
- Shift leadership
- Cash handling
Timeline
Shift Lead
Jersey Mike's Subs
04.2024 - Current
High School Diploma -
North Branch Highschool