Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jackson Rollins

Syracuse

Summary

Enthusiastic Shift Lead at CandleLand with a strong focus on customer service and team collaboration. Successfully trained new employees, enhancing team performance and customer satisfaction. Passionate about delivering exceptional experiences through engaging classes. Knowledge of operating POS systems and inventory to contribute to successful retail environment.

Overview

5
5
years of professional experience

Work History

Shift Lead

CandleLand
02.2021 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Provided excellent customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Completed cash and credit card transactions accurately using POS software.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Collaborated with management to develop strategies for improving overall store operations.
  • Trained and mentored new employees to maximize team performance.
  • Taught and assisted in experience based classes such as personalized candle making and flower bouquet arranging.

Education

No Degree -

Syracuse University
Syracuse, NY
06-2028

High School Diploma -

Cushman High School
Miami, FL
05-2024

Skills

  • Customer service focus
  • Collaborative team player
  • Shift leadership
  • Class instruction
  • Employee training
  • POS system operation
  • Positive attitude

Timeline

Shift Lead

CandleLand
02.2021 - Current

No Degree -

Syracuse University

High School Diploma -

Cushman High School

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